8black Casino - Pelaajan tili on suljettu ilman selitystä.

Good day,

I used the free affiliate offer from the website Tornadobonus.com for the 8black casino. After reaching the required wagering requirement of 40x (€1400), I requested a withdrawal of approximately €300. Subsequently, my account was closed without explanation and my winnings were cancelled. According to tornadobonus.com, the maximum withdrawal amount for the bonus was €100.

I would like to have these €100 paid out, or receive a reasonable explanation as to why I cannot withdraw the winnings.

Regards, Leon Leucht

Guten Tag,

ich habe das kostenlose Affiliateangebot der Website Tornadobonus.com für das Casino 8black genutzt. Nachdem ich den erforderlichen Umsatz von 40x (1400€) erreicht habe, habe ich eine Auszahlung beantragt in Höhe von circa 300€. Anschließend wurde mein Account ohne Angabe von Gründen geschlossen und mein Gewinn storniert. Der maximale Auszahlungsbetrag des Boni lag laut tornadobonus.com bei 100€.

ich möchte diese 100€ bitte ausgezahlt haben oder eine Vernünftige Erklärung erhalten wieso ich den Gewinn nicht auszahlen kann.

lg Leon Leucht

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a link to the bonus you activated and played with, or a screenshot of the offer if a link is not available?
• What types of games did you play while the bonus was active?
• Is there any chance that someone from your household, or another person using the same IP address, also created an account at this casino?
• Have you made any successful deposits at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika