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Hi, my 888Sport account was blocked.

(I couldn't find 888Sport in the dropbox menu)

I normally verified my account, played and after a failed withdrawal request got blocked. I emailed their operation team and sent the required photos and documents (10.11.2025) . I wrote to the support team multiple times and sent additional documents (20.12.2025) but no reply. Can you help with this issue? Piotr

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Dear piotrino,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments can complete the verification procedures. None of the serious and licensed casinos takes KYC lightly, and it might take a few working days to complete this thorough process.

To clarify your case:

• What specific error message or notification did you receive when your account was blocked?
• Could you please let me know which verification documents you have already provided and when exactly you sent the last one?
• Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Petra

Dear Petra,

While trying to login to my account I got an error message stating that my account is temporarily disabled.

Documents I already sent - where do I start... Firstly I provided my basic data (name, address, username, email), then my passport, selfie with passport and proof of address. I also provided a selfie with my username and a pdf of Skrill deposits. After a while I sent my ID (drivers licence), selfies with ID, and proof of address. On 20.12.20.12.2025 I sent last required documents - selfies with my ID (drivers licence).

I sent everything as soon as possible using correct format. On the other hand I had to wait so long for a response from their side. It' ridiculous how long it takes them to get back to me.

Best regards, Piotr

Thank you for your reply and for providing the previous details, piotrino.

• Can you confirm the dates you last attempted to withdraw and when your account was blocked?
• Have you received any communication from 888Sport after your initial contacts on 10.11.2025 and 20.12.2025?
• Could you provide any additional communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

Dear Petra,

My last withdrawal was on 16.09.2025.

Here are screenshots:

My account was blocked shortly after that.

After 10.11.2025 they replied on my email.

I'll send screenshots to your e-mail.

They didn't reply on my email sent on 20.12.2025:

Communication was hard from the bigging. It was hard for me to find e-mail address where they reply.

Best regards,

Piotr

Dear piotrino

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Jana (jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Dear piotrino,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite 888 Bingo Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the United States Gaming Authority (info@gamblingcommission.gov.uk) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (jana.k@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Jana