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Wait almost 14 day my withdrawal was cancel by technical problem and new request withdrawal need i wait second time of 14 day to receive my withdarwal , so 14 day of 14 day , feel so bad of this website when withdrawal

Dear Yj0429,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Yj0429,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

They want me to verification, and i just upload and wait , but they reject all i upload of the bank receipt and all kind of reason look dont want me to pass the kyc

They want the 1 may of the rm 850 receipt and i just upload this and reject and reject all my upload,see

That day rm 850 , i only got one transaction of this number, and i just upload this , dont pass for me, and say this dont have the Transaction 1084335*** on my receipt , and reply bullshit to me and now is not 7700 more now is rm22900 , so disappointing on this high score on casino guru ,go play and scam me

Dear Yj0429, did you use only one payment method for your deposits, or did you use multiple methods?

Is the payment method you used registered in your name?

Are you sure the proof of deposit you're sending comes directly from the payment method (such as your bank or e-wallet), and not just a screenshot from the casino account?

Please forward to my email (dominika.l@casino.guru) the exact document or screenshot you sent to the casino that got rejected. That way, I can check it and understand why it might not have been accepted.

I only use that one method depo, before last night i only use one method, last night i try tng wallet deposit and upload to 7slots, they dont want this deposit, they want that rm 850 deposit picture. Yes , my id selfie and bank statements already pass, in my bank statement have my id address and bank account number , they adopted all other my id , id with selfie and bank statements , the bank receipt only they reject.

Miss dominika, i pass the verification now i can withdrawal, last i have no idea what they want and just upload bank statements to try and they pass for me

Dear Yj0429, have you requested any withdrawals?

Yes , i just requesting withdrawal and waiting now

Dear Yj0429, thank you for the update. Please keep us informed once you receive the funds.

Hello everyone,

I currently see that your account was successfully verified yesterday. Please wait for the withdrawals to be processed; all your requests will be completed successfully soon.

Best regards,

7Slots Casino

Dear Yj0429,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.