7Signs Casino - Pelaajan tili on suljettu KYC-pyynnön lähettämisen jälkeen.

7Signs closed my account - after I delivered them my KYC information via email.

I withdrew roughly €290 on the 8th of April, they asked for KYC details via email on the 27th of April and I delivered them a SCANNED COPY of my Passport & a Bank Statement.

The casino is also advertised as a no KYC casino 🙂

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Dear frustratedgambler,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please advise how long you were a player at the casino and when exactly your account was closed?
• You mentioned that you withdrew €290 on the 8th of April. Did you receive this amount? How much is the remaining balance before the account was closed?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean