7Signs Casino - Pelaajan kotiutukset peruutetaan toistuvasti.

I would like to submit a formal complaint against 7Signs Casino regarding ongoing withdrawal issues.

I am trying to withdraw my funds, however my withdrawal requests are repeatedly placed under review for 7–8 days and then cancelled without a clear or sufficient explanation. During the current month alone, six withdrawal requests have been cancelled. Similar issues with excessive delays have also occurred in previous months, where withdrawals sometimes took 10–12 days to be processed.

Cancelled withdrawal transaction IDs:

- 3000266001

- 3000221797

- 790164113

- 788585941

- 788206605

- 3000309857

I am a fully verified player (KYC completed). I do not change my payment method, I do not change my account details, and I strictly follow the casino’s rules. I consider myself a fair and honest player.

Despite this, I am consistently unable to withdraw my funds in a timely manner. The repeated cancellations and long processing times make it extremely difficult to access my balance, even though no violations or issues have been communicated to me.

I have contacted the casino’s customer support multiple times, but the problem remains unresolved. I am requesting CasinoGuru’s assistance to help ensure that 7Signs Casino processes my withdrawals fairly and in accordance with its stated Terms and Conditions, without further unjustified delays or cancellations.

I can provide screenshots, correspondence with support, and any additional information if required.

Kind regards,

Sergejs S********

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Dear SergejsSaveljevs,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you are experiencing with your withdrawal requests at 7Signs Casino.

To better understand the situation and assist you further, could you please clarify the following details?

• What exact reason (if any) does the casino provide when your withdrawal request is cancelled?
• Have you ever successfully withdrawn funds from this casino in the past? If yes, when was the last successful withdrawal?

If you have screenshots or communication with the casino that confirm the timeline of events, feel free to forward them to petronela.k@casino.guru so we can review them.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear Petronela,

Thank you for your response and for looking into my case.

Here is a clarification of the situation:

After December 3rd, I waited approximately one week for my withdrawal requests to be processed. After this waiting period, three withdrawal requests of €500 each were cancelled by the casino without a clear explanation.

After that, I submitted three new withdrawal requests. These remained under review for 8 days. I then contacted the casino’s support team, and on December 18th the withdrawals were processed and the funds were received on the same day.

However, the issue continued afterward. The following three withdrawal requests were again cancelled without any explanation from the casino. As of now, the casino has not provided any specific reason for these cancellations.

I contacted the casino again regarding this issue on December 24th. I will forward you a screenshot of this email correspondence to your email address as requested. Screenshots showing the cancelled withdrawals were already attached earlier with my complaint.

Please let me know if you need any additional information from my side.

Kind regards,

Sergejs S********

Hi SergejsSaveljevs,

Thank you for the screenshot of the email you sent to the casino. I noticed that the message you shared there lists five cancelled withdrawal transactions, while in your original complaint you mentioned six cancellations (and also provided six transaction IDs).

To avoid any misunderstanding and ensure we present accurate information to the casino, could you please confirm:

• How many withdrawal requests in total were cancelled? [5] / [6]
• If the total number is 6, could you please specify which transaction ID is missing from the email you sent to the casino?
• Alternatively, if the correct total is 5, please confirm that so we can update our notes accordingly.

Thank you in advance for your reply.

Hi Petronela,

Thank you for pointing this out.

To clarify, the total number of cancelled withdrawal requests is 6.

At the time I contacted 7Signs Casino, there had been 5 cancelled withdrawals, which is why only five transaction IDs were listed in the email screenshot I shared with you.

After that email was sent to the casino, one additional withdrawal request was cancelled, bringing the total number to six. The transaction ID of this additional cancelled withdrawal is:

- 3000309857

As of now, I have still not received any response from 7Signs Casino regarding my email.

Please let me know if you need any further clarification from my side.

Kind regards,

Sergejs S********

Dear SergejsSaveljevs,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lala (jean.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

Wishing you a Happy New Year and all the best ahead! 🎉✨

Hello SergejsSaveljevs,

My name is Lala and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear 7Signs Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lala

Dear Casino Guru,

Due to a technical error on the payment processor's end, some withdrawal attempts were unsuccessful.

We recommend Sergejs to submit a new withdrawal request so that we can monitor it in real-time and ensure it is processed correctly.

Kind Regards,

7Signs Casino Team

Hello Lala,

Thank you for your assistance. I would like to clarify the situation in response to the casino’s statement.

At the moment, I already have three active withdrawal requests submitted on December 31, each in the amount of €500. These withdrawals are still pending and under review.

Therefore, submitting a "new" withdrawal request would not resolve the issue, as the problem concerns the processing of already existing withdrawals that have been pending for an extended period.

Additionally, this is not an isolated incident. My withdrawals are repeatedly placed under review for 7–8 days and then cancelled. This has happened multiple times over several months, including nine cancelled withdrawal requests in December alone.

The casino has not provided any specific details or evidence regarding the alleged "technical error", nor explained why such errors consistently occur after long review periods.

I am fully verified, my payment details have not changed, and I comply with all casino rules. I am willing to cooperate, however I kindly ask that the casino focuses on processing my currently pending withdrawals and provides a clear explanation for the repeated delays and cancellations.

Kind regards,

Sergejs S********

Dear 7Signs Casino,

Thank you for your update.

To proceed, we kindly request clarification on the following:

1. The player currently has three pending withdrawals submitted on December 31. Since these are still under review, please confirm whether they will be processed and provide an estimated timeframe. In this situation, asking the player to submit a "new" withdrawal does not appear necessary.
2. Please confirm whether the technical issue you mentioned has been fully resolved, and whether any additional steps are required from the player.

We appreciate your cooperation and look forward to your clarification so we can determine the next steps.

Dear Casino Guru,

While players most recent withdrawal was successfully completed on January 7, 2026, several previous attempts were cancelled as they exceeded the transaction limit of €2,300.

Kind Regards,

7Signs Casino

Dear Casino Guru and 7Signs Casino Team,

Thank you for the update.

I would like to clarify that, according to my account level, my withdrawal limits were not exceeded.

In December, I withdrew a total of approximately €3,000, while even the lowest account level allows up to €7,000 per month and €500 per day, with a maximum of three €500 withdrawals being processed simultaneously. Therefore, I could not have exceeded a €2,300 transaction limit.

At this moment, withdrawals appear to be processed correctly, and I am currently able to withdraw funds.

If the situation remains stable and no further unjustified cancellations occur, I have no additional claims and consider the matter resolved.

Thank you for your assistance.

Kind regards,

Sergejs S********

Dear 7Signs Casino,

Thank you for your latest updates. I’m glad to hear that the most recent withdrawal was successfully processed.

Before we consider this matter fully resolved, I would like to address one remaining point to avoid any future misunderstandings, could you please confirm:

• The exact withdrawal limits associated with the player’s account level.
• Whether the previously mentioned €2,300 transaction limit applies to this player, and if so, where this limit is stated in your Terms or in the player’s account.

This clarification will help ensure that both sides have a consistent understanding of the applicable limits moving forward.

Dear Sergejs,

I am happy to hear to that your withdrawals are now being processed correctly.

To ensure our records are fully accurate, could you please confirm the following:

1. The total amount you intended to withdraw at the time you first submitted this complaint.
2. The total amount you have successfully received up to this moment.

This will help us verify the remaining balance and ensure everything has been processed correctly.

Thank you in advance for your cooperation.

Dear Lala,

Thank you for your message.

To clarify the situation in more detail:

When I submitted this complaint, it was in December. At that time, despite the rules stating that the minimum withdrawal limit for my level is €7,000 per month, I was only able to successfully withdraw €3,000 during December.

Several withdrawal requests submitted in December were cancelled after long processing periods, even though I did not exceed any stated limits (daily limit, monthly limit, or number of active withdrawals). In previous months, withdrawals were processed without any issues under the same conditions.

Currently, my account balance is approximately €143,000. My intention is to withdraw the full amount strictly in accordance with the casino’s rules and my current account level, meaning up to €7,000 per month.

At the moment, withdrawals appear to be processing correctly again. However, the complaint was raised due to the repeated cancellations and inability to withdraw the allowed monthly amount in December.

Kind regards,

Sergejs S********

Dear Casino Guru,

In accordance with Section 6.11 of our Terms and Conditions, the player’s withdrawal limits have been established. The account is currently eligible for withdrawals of up to €500 per day and €7,000 per month.

--------------------------

Dear SergejsSaveljevs,

These limits are determined by your current account status and the specific requirements of our payment providers. You are currently eligible to make withdrawals. Should you encounter any issues, please feel free to contact us or reopen this case for further assistance.

Kind Regards,

7Signs Casino

Dear SergejsSaveljevs and 7Signs Casino,

Thank you both for your cooperation throughout the process.

Following the latest updates, the casino has confirmed that the applicable withdrawal limits for the player are €500 per day and €7,000 per month. The player has also confirmed that withdrawals are currently being processed correctly again.

At this point, since the limits have been clarified and the withdrawals are functioning properly, we consider the matter resolved.

Dear Sergejs,

I understand that you intend to withdraw €7,000 per month until the entire account balance has been successfully withdrawn.

If at any point you experience renewed cancellations, delays, or any issues indicating that the stated withdrawal limits are not being respected, please feel free to contact us immediately or reopen this case. We will be happy to assist you further.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time. 

Best regards, 

Lala

Casino.Guru