7Signs Casino - Pelaaja ei ole vielä saanut voittojaan.

Withdrawal made and I waited 4 days when their time limit is 3. I contacted them why and they said the problem is on their side and I will get the money soon. A day later on Sunday I go to check and the money is back in the game account, customer service claims that I have canceled the withdrawal myself, even though I have not. I requested a withdrawal again and I doubt they will do it again

Nosto tehty ja odotin 4 päivää kun heidän aikarajansa on 3. Otin yhteyttä miksi ja he sanoivat että ongelma on heidän puolestaan ja saan rahat pian. Päivää myöhemmin sunnuntaina menen katsomaan ja rahat ovat takaisin pelitilillä, asiakaspalvelu väittää että olen itse perunut noston, vaikka en ole. Pyysin uudelleen nostoa ja epäilen että he tekevät sen uudestaan

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Dear Hohhoijjaa,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

They have cancelled my withdrawal and are claiming I did it.

He ovat peruneet nostoni ja väittävät että minä tein sen.

Dear Hohhoijjaa,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Hohhoijjaa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru