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Hello, help me resolve this issue. I've been waiting for a withdrawal since August 11th. Five days have passed, and on August 16th, I wrote to support about the delay, and they said, "Wait." Then I received an email about an account verification, "Okay, fine." Ten days later, I received a message saying I needed to go through card verification. Okay, I passed, and they confirmed it. Support responded, "Verification is complete," and told me to wait for the withdrawal. I waited for the withdrawal deadline, and they said it was September 1st, 2026, at 3:27 PM Moscow time. When the deadline passed, I wrote about the delay, and they said they'd forwarded it to the finance department. Then I received another email about an account verification. I can't figure out what's going on. Please help me resolve this issue.

Здравствуйте, помогите решить вопрос, с 11 августа жду вывод, прошли 5 дней это 16 августа я пишу в поддержку о задержке ответили ждать, после на почту пришло проверка аккаунта окей хорошо, спустя 10 дней мне пришло что нужно пройти верификацию с картой, окей прошел подтвердили, в поддержке ответили проверка завершена и сказали ждать вывод, ждал срок вывода сообщили что 1.09.26 в 15:27 по МСК, прошел срок написал о задержке, сказали передали в фин отдел, и тут пришло на почту опять проверка аккаунта, что за дела не могу понять, помогите решить этот вопрос

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Dear Stanislavv,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• To confirm, did the casino request that you complete the verification process again?
• Have they asked you for new documents, or are they requesting the same ones you provided previously?
• Has the casino mentioned any specific issues related to the approval of the documents you submitted earlier?

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Hello, the withdrawal date is 08/11/26, according to the regulations, 5 days have passed for the withdrawal, on the 16th day the account verification came, 10 days later the card verification came, then it was confirmed, and from the moment of verification the countdown of 5 days started again, and now 5 days have passed, I am writing and I received an email that the account verification has started again, they did not request a repeat verification, I contacted the chat and they said that if the withdrawal is to other details, then a reverse check occurs, although I withdrew to the same details as before, it is taking too long

Здравствуйте, дата вывода 11.08.26 по регламенту 5 суток вывода прошли, 16 пришло проверка аккаунта, спустя 10 дней пришло верификация карты, после подтвердили, и с момента верификации пошел отсчет 5 суток вновь, и вот прошло 5 суток пишу а мне на почту пришло что вновь начата проверка аккаунта , повторно верификацию не запрашивали, я обратился в чат сказали то что если вывод на другие реквизиты то происходит обратная проверка, хотя я вывел на те же реквизиты что и до этого ранее, слишком долго затягивается