7K Casino BR - Pelaaja ei voi vetäytyä palvelinvirheen vuoksi.

I don't know what's going on with this casino, but this time it's not letting me withdraw my money, even though I had previously withdrawn a couple of times and it didn't put up any obstacles, however this time it's not possible, it just shows (server error) and I don't know what's due to that, I've never had problems with withdrawing before and the withdrawals were very fast, which is why I love playing at this casino, but honestly this time it's really disappointing me, I don't understand why they don't want to give me my money

No se que esta pasando con este casino,pero en esta ocasión no me está dejando retirar mi dinero,a pesar que anteriormente ya habia retirado un par de veces y no me puso trabas, sin embargo en esta ocasión no es posible, solo aparece (server error) y no se a que se deba eso, antes nunca tuve problemas con retirar y los retiros eran muy rápidos,por lo cual me encanta jugar en este casino, pero sinceramente esta vez me esta decepcionando mucho, no entiendo porque no me quieren dar mi dinero

Dear josearturoruizaguiar,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please post a screenshot of the error message here in this thread?
• When did you make the last successful withdrawal and how many days did it take to be processed?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear josearturoruizaguiar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru