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Deposited amount not credited and delaying same as before and casino is not up to mark

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Attila

Payment provider is denying to confirm my deposit and he trying to escape with my money and same thing happened before with the same casino

Hello,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Will this complaint going to be considered or just tell me both of you are faking ?

You have stated that the payment provider reviewed my deposit and bank statement and confirmed the transaction as "Failed", and you are now claiming that the funds were not received by your bank.

I have already provided proof that the transaction was successfully processed/credited to the beneficiary. Therefore, please provide the payment provider’s complete reconciliation/transaction report for this specific transaction, including:

Transaction ID / UTR/reference number

Payment provider transaction status

Beneficiary account/payment destination

Date and time of the transaction

Exact reason for marking the transaction as failed

Evidence showing whether the funds were actually returned to the originating bank

Refund/return transaction reference, if a refund was initiated.

Simply telling me to contact my bank does not resolve the dispute. If you claim that the funds were not received, provide documentary evidence from the payment provider showing where the funds went or that they were returned.

If you cannot provide this evidence, please escalate the matter to your payment/reconciliation department and provide me with a formal written resolution.

I am requesting evidence and reconciliation, not another copy-paste response.

I’m expecting some response here, 15days passed still casino is not included in this conversation and no response from casino guru also

Hello Casino Guru Team,

It has now been 16 days since my last update, and I have still not received any meaningful response regarding my complaint.

I have already provided the requested information and evidence, and I have been patiently waiting for the case to move forward. The prolonged lack of communication is becoming extremely concerning.

Please review my complaint urgently and provide a clear update on:

1. The current status of my complaint.

2. Whether any further information or evidence is required from my side.

3. When I can expect the complaint to be reviewed and resolved.

If there is any issue preventing the investigation from proceeding, please clearly explain it instead of leaving the case without an update.

I respectfully request that this matter be escalated to the appropriate person/team and that I receive a substantive response as soon as possible.

Thank you.

Hello,

I apologize for the delay in responding to your complaint, and thank you for your patience.

Could you please provide us with the communication from your bank in which they confirm that the payment was successfully processed?

Additionally, please provide a bank statement covering the relevant period, showing that the ₹9,999.51 was deducted from your account and has not been refunded or returned to you.

You can send these documents to me via email at attila.g@casino.guru.

Thank you for your cooperation.

Best regards,

Attila

Dear Attila,

Thank you for your response.

As requested, I have now sent the bank confirmation/communication and bank statement to your email address. The documents clearly show that:

₹9,999.51 was successfully debited from my bank account.

The transaction was processed successfully from my side.

The amount has not been refunded or returned to my account.

I kindly request you to review the documents and forward them to 4Rabet/payment provider for verification.

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear Praveen14082,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite 4raBet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case?

Thank you in advance for providing the information.