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Money deducted from my account and not credited to casino and they saying money they have not received their payment provider lying

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Dear salmansurat62,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’s credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Ok so please can tell me if casino is not responsible for money deposit then who ?

So are we fool that we are making deposit without any security

Thanks for sharing your point of view.

• Have you contacted the casino and asked for assistance? What response have you received?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to your reply.

Sir I have already shared mail about my conversation with casino

Dear Salmansurat62, our specialists have checked your deposit with SUP-1399856, UTR 611954266249 and confirmed that the funds were credited to payment details that do not belong to our platform. Unfortunately, in this situation we are unable to assist further, as the transaction was sent to third-party payment details outside of our system. We kindly recommend contacting your bank regarding this transaction for additional investigation or possible recovery options. For any additional questions, please contact us via Telegram @help4rabet_support_bot or email help@4rabet24.com.

So money went where,who is responsible.where is my money I want my my deducted from my account and never come back.

Thanks to both parties for your reply.

Dear salmansurat62,

Please let me know whether you contacted your bank about the issue as per the casino's recommendation.

Dear Casino representative,

Kindly explain in more detail how you concluded the transaction was sent to a third party outside your system. Which payment information was given to the player to use in the cashier section?

Thanks in advance for your cooperation.

I have already talked to bank several times and they said that your transaction was successful they can't do anything to back it

Dear salmansurat62, we have carefully reviewed your case for transaction SUP-1399856 with UTR 611954266249, and the payment provider confirmed that the deposit was not received on our platform side. Unfortunately, there is no possibility to adjust or recover the funds from our end because the transaction did not reach our system. We kindly recommend continuing communication with your bank to request further clarification and explore the available options regarding the transaction.

4RABET Support

But I have deposited in your website so how can go to another account

Thanks to both parties for your reply.

Dear salmansurat62,

Have you saved any written confirmation from your bank that the transaction reached the destination, outside of the transaction receipt?

Would you be able to share it with me? My email is tomas@casino.guru

Thanks in advance for your cooperation.

Se t you an email

Thanks for your reply and the information shared via email.

Unfortunately, that is not the evidence we are looking for. You already provided the same receipt in the past.

• Have you saved any written confirmation from your bank that the transaction reached the destination?

Would you be able to share any such confirmation from your bank? My email is tomas@casino.guru

This is from bank if you want bank statement so I can send you

Thanks for your patience.

Unfortunately, without your cooperation from your side, we are unable to support you against the claims from the casino that the transaction didn't reach their system.

Kindly contact your bank and provide us with further confirmation that you informed them that the transaction didn't reach the merchant, and further communication.

Looking forward to your reply.

Money has deducted from my account, where the money goes

Thanks for your reply.

We apologize, we won't be able to assist you in the situation. If you happen to contact your bank regarding the issue later and provide us with the communication we requested earlier, don't hesitate to contact us again, and we'll do our best to assist you further. Without this information, we are unable to confront the casino.

Due to the aforementioned reasons, we will now proceed to reject this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into problems with any online in the future. Whether it is a question, a concern or a new issue that needs to be looked into, our team is here and ready to support you.