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Account restricted for no reason

Complained at the customer support, no response from them

Dear srcsofts, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Could you please advise if you’ve submitted a ticket with Casino Customer Support and received any reply already? If you haven’t contacted the casino directly, please go to the website (https://24betting.com/casino), then open the live chat, and the live chatbot will immediately give options: 

1) deposit problems 

2) withdrawal problems 

3) bet problems  

Click on the relevant button and input relevant details that bot asks. It is very fast and efficient. If you’ve already done so and received any kind of reply from the casino, please forward it to veronika.f@casino.guru and specify the ticket number.  

Thank you in advance for your reply. 

Best regards, 

Veronika 

Hello

I tried to lodge a complain using the live chatbot, but they don't have the proper button for registering the "account restriction" issue, I mailed them also regarding the problem but they don't provide any satisfactory reply.

I complained and submitted the ticket for withdrawal problem which is not also been resolved for more than 2 days, they are continuously saying that the payment is under review from their cashier desk.

Please help, I have a large amount as suggested in complaint.

Also sending the response via mail as you suggested.

Hello

Can't withdraw any money, getting frustrated, they are continuously saying to be patient, several days are passing by

Kindly help if any help possible from your side

Hello

Still waiting for your response

Is there anything you can do regarding the problem?

Thank you for your emails. From the communication you shared with me, it seems that there is a delay in processing the withdrawal you requested on 18 January. Please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

Could you please confirm if you are able to log into your account and if you are experiencing only the problem with your withdrawal?

I can log into my account, 50000/- processed, another withdrawal is submitted

But the main problem is account restricted, can't play any further

Hello

Any update regarding the problem?

Still waiting for your response

Could you please specify your current casino balance and the total amount of withdrawal requests that are currently active on your account?

Please note that a casino, like any other business, has the right to restrict access to its platform or even block an account at its discretion. While we understand that this may be frustrating, we cannot compel casinos to provide their services to individual players. As long as you are receiving your rightful winnings, there is nothing further we can do regarding your account access.

Looking forward to your response.

So, no help from your side

Thanks

Not interested to further discuss my account details etc.

I apologize but as I stated in my previous reply, as long as the casino is paying out your balance, there is nothing we can do to assist you. Thank you for your understanding.

Hello

They have stopped payment and telling me that they have credited in other account

Could you please explain in more detail the information you received from the casino? Have your remaining winnings been confiscated?

Please forward me the most recent messages between you and the casino customer support at veronika.f@casino.guru. Thank you for your cooperation.

Dear srcsofts,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.