247Bet Casino - Pelaajan kotiutus viivästyy maksutavan vuoksi.

I deposited £20 via Apple Pay Revolut card

I played slots and won a bit

I tried to withdraw and it won’t give me the option to withdraw Apple Pay

I got onto the online help and was told they cannot bank transfer to Revolut so basically I cannot withdraw, I asked why and was cut off abruptly, have tried numerous times to get back onto online chat and have been completely ignored

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear pertutica,

Thank you very much for bringing your concerns to our attention. I am truly sorry to hear about the difficulties you are experiencing. I would like to clarify that the range and availability of payment methods are influenced by factors that are often beyond the casino's control. Elements such as the Licensing Authority, geolocation, agreements with payment providers, and specific bank regulations all play a significant role. Therefore, this situation may not necessarily be attributed to the casino itself.

• Have you previously made any successful withdrawals?
• Are there alternative withdrawal methods available that you would consider?

We are committed to assisting you in resolving this matter promptly. Thank you in advance for your response.

Best regards,

Kristina

Dear pertutica,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru