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Good evening,

I was self-excluded from the site, yet I entered my name, surname, and the same phone number, and they allowed me to register. There's already a dispute here proving this. I'm demanding my money back, as required by law. I was self-excluded, and they shouldn't have allowed me to register.

Thank you

Buonasera,

risultavo autoescluso dal sito, nonostante questo ho inserito nome,cognome e stesso numero di telefono e hanno consentito la registrazione. C'è già una contestazione qui che lo dimostra. Chiedo la restituzione dei miei soldi come previsto dalla legge. Ero autoescluso e non dovevano consentirmi la registrazione.

Grazie

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Dear filippo00000,

Thank you very much for your message.

To properly review the circumstances of your self-exclusion and the subsequent registration of the new account, could you please provide me with the following evidence:

• Your original self-exclusion request, including the date it was submitted and any response or confirmation you received from the casino.
• A screenshot of the newly registered/reopened account showing that you used the same personal information as on your original self-excluded account, particularly your name, surname, and phone number.
• If available, any communication with the casino regarding the fact that you were able to register and play again despite your previous self-exclusion.

You can send the evidence to me at karla.m@casino.guru.

These documents are important for us to verify whether the casino had sufficient information to identify you as a previously self-excluded player and whether the self-exclusion should have prevented the subsequent registration.

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.