22bet Casino - Pelaajan talletus on viivästynyt ja varoja puuttuu.

I am writing this after exhausting all internal support channels with 22Bet.

Two transactions totaling ₹60,000 were successfully debited from my bank account, yet the funds were never credited to my betting account.

Transaction Details: • 07/02/2025 – ₹40,000 – UTR: 503877747810

• 07/02/2026 – ₹20,000 – UTR: 279954035751

User ID: 186508233

Despite providing payment proof and following up multiple times, I have received no resolution, no proper investigation update, and no refund. The responses from support have been repetitive and unhelpful.

Holding customer funds without resolution for this long raises serious concerns regarding operational transparency and financial integrity.

I have now escalated this matter to the licensing authority and relevant dispute mediation platforms. I am fully prepared to provide documentation publicly if required.

I strongly caution potential users to be aware of the risks involved when depositing large amounts on this platform.

Until my ₹60,000 is refunded or credited, I cannot recommend this operator.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Maddy08,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

Dear Maddy08,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru