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I made a deposit of 30000

I have already provided all the required evidence to the casino, including:

Bank Statement

Bank Confirmation Letter

Paytm Payment Confirmation

Payment Screenshot

Transaction Details

Despite submitting all the proof, 22Bet keeps saying they have not received the payment. My bank has confirmed that the transaction was successful and the amount was transferred.

It has been many days, but the issue remains unresolved. I have fully cooperated with their support team, yet I have neither received my deposit nor a proper explanation.

I kindly request Casino Guru to investigate this matter and help me recover my deposited funds or ensure that the amount is credited to my 22Bet account as soon as possible.

Thank you.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Attila

My payment was successfully my bank said receiver has received the payment

Thank you for your message.

Could you please elaborate what you meant by your last response? Has the deposit been successfully credited to your casino account?

If so, may we consider the issue as resolved?

Looking forward to your reply,

Attila

Dear 1450029781,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Transaction was successful from my end but 22bet said they haven't received my 30000 and still funds not updated to my id

They are doing fraud I can give you every documents

Hello 1450029781,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your reply. Could you please forward your communication with the casino and your payment provider in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Thank you for your patience and cooperation.

Dear 1450029781,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru