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On 01/23/25, I made a deposit of 350 euros, but to this day, the money has never appeared in my gaming account. Every day, I contact customer support with the transaction photos, but the response is always the same: "we can confirm the transaction, but you need to wait for an email response." It doesn’t take a genius to realize that they have no intention of crediting or returning my money.

Account number: 1095628253

Il 23/01/25 ho effettuato il deposito di 350 euro, fino ad oggi questi soldi non mi sono mai arrivati sull'account di gioco. Ogni giorno mi rivolgo all'assistenza clienti con le foto della transazioni compiuta, ma la risposta è sempre la stessa: "possiamo confermare la transazione, ma deve attendere la risposta sulla mail". Non bisogna essere dei geni per capire che non hanno nessuna intenzione di depositare o restituirmi il denaro.

Numero conto: 1095628253

Dear Vplayer,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 22bet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Please, could you clarify if you have tried contacting your payment processor regarding this issue?
• Was it your first deposit in this casino?
• Please could you forward the payment receipt and any relevant communication to tomas@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Today all the money was deposited to me. Thanks for your help.

Oggi tutto il denaro mi è stato depositato. Grazie per l'aiuto.

Dear Vplayer,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru