22bet Casino - Pelaajan Sapphire VIP -käteispalautus on viivästynyt.

Urgent:

Sapphire VIP Cashback Delayed for 2 Weeks - Account ID: [hidden by Casino Guru] Casino Guru / 22bet Management,I am writing to file an official complaint regarding a long-delayed payout of my VIP program rewards. My user account ID is [hidden by Casino Guru], and I have reached the Sapphire (Zafír) level within the 22bet loyalty program.For the past 2 weeks (14 days), my Sapphire-tier cashback / refund has been stuck and has not been credited to my account.Whenever I contact customer support via live chat or email, I receive identical, automated canned responses. They claim that the system is undergoing "technical maintenance" because my refund amount was smaller than usual this time, and that they are "working on it."As a high-tier Sapphire VIP player, I find it unacceptable that a standard loyalty reward is withheld for two full weeks under the pretext of ongoing technical maintenance, without anyone providing a concrete deadline or a clear explanation. This is a purely internal system/accounting error that should have been manually corrected days ago.I request that 22bet immediately manually credit my Sapphire VIP cashback to my balance, or provide a definitive resolution timeframe.Thank you for your assistance in mediating this matter.Sincerely,[name hidden by Casino Guru]

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What is the exact amount of cashback you expected to receive, and for which two-day period was it earned?
• Have you received Sapphire VIP cashback successfully before? If so, when was the last payment?
• Could you please send me the cashback terms applicable to this reward, along with a screenshot of your cashback history showing the missing payment, if available?
• Could you please forward your complete email conversation with the casino about this issue in its original format (.eml or .msg)? If you also contacted live chat, please include the full chat transcript. My email address is veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Somogyija,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika