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I was constantly refused the withdrawal. They said it was my bank that refused. The usual jokes. My bank refused nothing. They are scammers. To be reported

Mi è stato respinto di continuo il prelievo. Dicevano che era la mia banca a rifiutare . Le solite barzellette . La mia banca non rifiutava nulla . Sono dei truffatori . Da denunciare

Dear Lele,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. Could you please confirm that this were your first withdrawal request in this casino? Have you been advised to use any alternative payment method to withdraw your winnings?

I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I was asked to deposit with another method and I could withdraw. But he was rejected myself. Another trick to earn yet another deposit. However, I reported them to the financial police. Now they will take action. I finished.

Mi è stato chiesto di versare con un altro metodo e avrei potuto prelevare . Ma è stato respinto l ho stesso . Un altro trucco per guadagnare un ennesimo deposito. Comunque li ho denunciati alla guardia di finanza . Ora prenderanno provvedimenti . Ho finito.

Dear Lele,

Since you’ve reported the issue to the financial police do you wish to close this complaint? 

Dear Lele,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

the complaint is open. and ongoing investigations. they will close the server in Italy

la denuncia è aperta. e le indagini in corso. provvederanno alla chiusara del server in Italia

If the investigation is ongoing, we’re not really in position to help you. I’m very sorry we couldn’t resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will now reject this complaint; however, you can contact us anytime in the future and request reopening. Thank you for your understanding.