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Dear leandrojj,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified? Have been offered any alternative method to place a minimum deposit and withdraw your funds?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

SORTED OUT

I appreciate the collaboration

At the moment it is resolved, I had to use neteller, but I was able to make withdrawals normally.

Even so, I still find it strange what happened, not least because the support did not mention any reason, just sent the blame to the skrill operator who had told me he was not receiving any payment from the 22bet group so the option to reject as referred on the suport.

The truth is that someone was not speaking the truth.

The best is done.

Thanks to everyone who somehow helped.

RESOLVIDO

Agradeço a colaboração

De momento está resolvido, Tive de utilizar neteller, mas consegui fazer levantamentos normalmente.

Mesmo assim não deixo de achar estranho o que aconteceu, até porque o suporte não referiu qualquer motivo apenas enviava as culpas para o operador skrill que me tinha dito que não estava a receber nenhum pagamento do grupo 22bet logo não ser válida a opção de rejeitar como referiam no suport.

A verdade é que alguém não estava a falar a verdade.

O melhor ´é que está resolvido.

Obrigado a todos que de alguma forma ajudaram.

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, leandrojj, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru