22bet Casino - Pelaajan kotiutus viivästyy ja varat voidaan takavarikoida.

I have problem with fraudulant activity from 22bet.

My withdrawal is frozen for 1 month without valid reason.

They are asking every other day for new document, when I provide they ask for new.

They are asking about documents that include only my personal data, for example they ask for my personal transaction from my bank account, why they need my personal transaction? Why they need to know what I buy or how I spend my money? Is it legal?

So far I verified my identity by providing

photo of passport

selfie with passport

selfie with passport and conversation with them in the background.

I verified my adress by sending bank statment with visible adress.

I verified my payment used with 22bet by sending card statement and photo of the card.

I sent few more documents they asked and all were accepted. And even if everything is confirmed they are still asking for new documents.

They even ask for driving licence (I do not own driving licence so how I can send them such a document)

Then when I said I do not own it they ask about birth certificate. I live in Canada for years but I was born in Poland so I can not provide this document and they said they will confiscate my money becouse lack of this document.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 22bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Which bonus have you activated and played?
• Have you provided your bank statement to the casino after it was requested? Have you made deposits using your bank account?
• Could you please share with me your communication with the casino regarding the verification requirements you refer to in your post? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, thank you for the help

Here I attach full conversation with 22bet regarding veryfication process.

It's so long the conversation with them, I email you with to forward

the emails.

Dear DrTrade

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far. Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana (jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands. I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear DrTrade,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite 22bet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Hello,

We would like to clarify that the player has already submitted a complaint on another platform, where we have provided a detailed response. We are genuinely sorry for the inconvenience caused. Please note that verification is a standard security requirement for all players, and in certain cases, additional confirmation may be requested.

We have once again reached out to our verification team and shared all relevant information regarding this case. To make the process easier, the player is now only required to provide a selfie with the code instead of a birth certificate.

We truly hope this simplifies the verification and helps the player proceed without further difficulty. If anything else is needed, we remain fully at your disposal.

Dear DrTrade,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jana
Casino.Guru