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I've been waiting for a withdrawal for over 48 hours. First they told me 24 hours, that passed, then they said I'd have to wait 48 hours, that passed, now they're telling me they've staggered the process.

documentation... and so far NOTHING.

Tengo más de 48 horas esperando un retiro . Primero me dijeron que 24 horas , pasaron, después que tenía que esperar 48 horas, pasaron , ahora me dicen que ya escalonaron la

documentacion .. y hasta ahorita NADA .

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika