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Good evening,

I'm experiencing the same problem as many others. I have an account registered with @hotmail since 2020, but now I'm being told that emails from that domain aren't being received correctly.

In my case, I was able to withdraw my money in 2020 and 2021 because everything was in order. However, after spending a lot of time talking with security@22bet.com, they haven't provided a solution to my withdrawal problem. I've sent a ton of photos and I'm stuck at a point where they don’t want to help me.

My question is, is it legal to have a validated account and have previously made withdrawals without changing anything, and now be unable to withdraw my money?

Buenas noches,

Tengo el mismo problema que mucha gente, tengo agenciado una cuenta @hotmail con desde 2020, ahora me dicen que los correos de ese dominio no se recepcionan de forma correcta.

En mi caso yo en 2020 y 2021 pude retirar mi dinero ya que tenía todo en regla, pero ahora tras mucho tiempo hablando con security@22bet.com no me dan solución a mi problema de retiro ya que envío un montón de fotos y estoy atascado en un punto donde no me quieren ayudar.

Mi pregunta, es legal tener validada una cuenta y haber realizado retiros sin haber cambiado absolutamente nada y ahora no puedo retirar mi dinero.

Dear nachotellotapia9,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you are currently trying to withdraw your winnings?
• Could you please clarify the dispute value ( €900)? Is this the amount you have in your casino account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Good morning,

I am trying to withdraw my winnings, I have not requested any kind of bonus and I do not understand the situation when I was able to withdraw up to three times the amount from this website on a recurring basis in 2020.

The amount I have in the bookmaker is 900 euros since I make sports bets, I don't play slots. I don't know if there is any problem in this regard.

Thank you very much for the help

Buenos días,

Intento retirar mis ganancias, no he pedido ninguna clase de bono y no entiendo la situación cuando recurrentemente en 2020 pude retirar hasta tres veces cantidades de esta página web.

La cantidad que tengo en la casa de apuestas son 900 euros ya que yo hago apuestas deportivas, no juego a slots.No sé si existe algún problema al respecto.

Muchas gracias por la ayuda

In any case, I have contacted them through a Gmail email, which they only do to make me dizzy by presenting documentation.

De todas formas me he puesto en contacto con ellos a través de un correo Gmail al cual solo hacen que marearme presentado documentación

Thank you for your reply, nachotellotapia9. Do you currently have a pending withdrawal? Can you please post a screenshot of your most recent withdrawal history here in this thread?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

It doesn't let me withdraw money nor do I have any pending payments since they keep asking me for documentation to be able to withdraw money. I keep sending a lot of documents🫠🥹🤩😙, now I'm validating my driver's license when they already have my selfie, my ID card and a host of other things.

No me deja retirar dinero ni tengo ningún pago pendiente ya que me siguen pidiendo documentación para poder retirar dinero. Sigo enviando un montón de documentos🫠🥹🤩😙, ahora estoy con la validacion del carnet de conducir cuando ya tienen mi selfie mi carnet de identidad y un sinfín de cosas mas

Thank you very much, nachotellotapia9, for your cooperation. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Thanks to you

Gracias a ti

Dear nachotellotapia9, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to invite 22bet Casino representative to join this conversation. 

Dear 22bet Casino, could you please provide more information about this case? 

Looking forward to your reply.

Good night Katarina,

Apart from not being able to withdraw money, I have presented my ID, a selfie with my account, a selfie with my Gmail and Hotmail accounts, a birth certificate and a host of other things.

Now they are asking me to write today's date on a piece of paper and take a selfie. Is this situation really normal? I have even given them my birth certificate and I still can't withdraw my money. I feel outraged and scammed.

In 2021 and 2022 I already withdrew money and I don't understand why this situation exists.

Buenas noches katarina,

Aparte de no poder retirar dinero he presentado DNI, selfie con mi cuenta, selfie con mi cuenta de Gmail y hotmail, partida de nacimiento y un sinfín de cosas más.

Ahora me están pidiendo que escriba en una hoja la fecha de hoy y que me haga un selfie,¿ De verdad está situación es normal? Les he dado hasta mi partida de nacimiento y aún así no puedo retirar mi dinero, me siento indignado y estafado.

En 2021 y 2022 ya retire dinero y no entiendo el porqué de esta situacion

I also ask them to tell me all the documentation that I need to provide to finish this story and I have no answer.

Además les comento que me digan toda la documentación que me falta por aportar para terminar con esta historia y no tengo respuesta

Dear nachotellotapia9, 

While it may seem like a comprehensive investigation, the casino, unfortunately, does not have the capability to meet with you in person. As a result, they may request such documentation. I recommend that you comply with the casino's requests and adhere to their instructions.

Dear 22bet Casino,

could you forward the list of required documents to nachotellotapia9, please?

Hello!

We are sincerely sorry that you have encountered difficulties. Dear nachotellotapia9, please clarify, what email address is your account registered to?

Unfortunately, the email you specified when filing a complaint is not registered in our system. We will be glad to help you sort out the situation!

Don't worry, they've already paid me the 900 euros, very kind.

No se preocupe ya me han pagado los 900 euros, muy amable

Dear nachotellotapia9,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Katarina Duboak 

Casino.Guru