22bet Casino - Pelaaja kokee epäoikeudenmukaisia ​​kotiutuksia.

Unfair Withdrawal Rejection — 22Bet Casino (Rp66 Million)

Dear Casino Guru Complaints Team,

I sincerely request your assistance regarding a serious issue I am facing with 22Bet Casino.

I opened my account at 22Bet on Friday, 18 April 2025, and proceeded with the following transactions:

First deposit: IDR 4,000,000 via bank transfer — lost.

Second deposit: IDR 5,000,000 via credit card (Visa) — won IDR 66,000,000.

When I attempted to withdraw IDR 30,000,000 via the same Visa method, my withdrawal was rejected after several days of waiting.

I contacted 22Bet support on Friday and was advised to make another deposit via bank transfer with minimum turnover (odds 1.1) to fix the issue. Following their guidance, I made:

Third deposit: IDR 500,000 via bank transfer, completed the required playthrough (screenshots attached).

After that, I successfully withdrew IDR 6,500,000 via bank transfer. However, the original IDR 30,000,000 withdrawal via Visa remained pending for 3 days and was then rejected.

I tried withdrawing the remaining IDR 30,000,000 via bank transfer — rejected again.

I tried withdrawing via Visa again — rejected after 5 days of waiting.

I contacted 22Bet multiple times through these emails:

support-en@22bet.com

security@22bet.com

verification@22bet.com

Their replies were copy-pasted templates stating I must use the same deposit method for withdrawal. However, I already made two deposits via bank transfer as instructed. Despite this, all my withdrawal attempts — Visa or bank transfer — were consistently rejected.

Moreover, the available deposit options drastically changed.

Previously, I could deposit using bank transfer and Help2Pay, but now those options disappeared.

This situation is extremely frustrating and unfair.

I sincerely request 22Bet Casino to allow me to withdraw my rightful winnings of IDR 66,000,000 via bank transfer, a method I have used for deposits. I hope Casino Guru will kindly assist me in resolving this issue and ensuring that 22Bet acts in good faith.

Thank you very much for your help.

Sincerely,

Hsoe140

Dear Hsoe140,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do you currently have any pending withdrawals?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear Kristina,

Thank you for your response. Please find my answers below:

1. I submitted a withdrawal request again today at 11:00 AM Indonesia time (IDR36.000.000). One hour later, 22bet rejected it again. Currently, all the funds have been returned to my account, with a total balance of around Rp60 million.
2. Yes, I have completed the KYC verification process successfully.
3. I accumulated my winnings without any active bonus; all gameplay was done using my deposited funds.

I truly appreciate your assistance and hope this issue can be resolved soon. Please let me know if you need any more information.

Best regards,

Hsoe140

Dear Casino Guru,

I have contacted 22Bet customer support multiple times, but unfortunately, there has never been a real solution provided. They repeatedly suggest that I make a new deposit using an alternative payment method, place bets with odds of at least 1.1, and then withdraw.

However, the alternative methods they recommend — such as

Visa (other card) -- What different if compared with my previous card? Credit cards in Indonesia can't receive money. They only received payment. (I'm not sure 22bet wants to explore this option) 

OVO - rejected (i attach the screenshot)

Virtual Accounts - Can deposit but didn't have option for withdrawal (i attach the screenshot)

Neteller and Skrill - rejected (i attach the screenshot)

QRIS —Can deposit but didn't have option for withdrawal

This makes it almost impossible for me to follow their instructions.

Thank you very much for your understanding and support.

Best,

Hsoe

Thank you very much for your reply, Hsoe140. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Casino Guru,

I am writing to express my sincere gratitude for the invaluable support you have provided. Today, quite unexpectedly, 22bet permitted me to withdraw funds via bank transfer after I had sent approximately 60 emails over the past two weeks.

All the funds have now been successfully withdrawn, albeit with a maximum limit of IDR 10 million (around US$500) per transaction. I completed seven separate withdrawals, and thankfully, the process has concluded smoothly.

Once again, thank you for your assistance.

Best,

Hsoe140

Dear Hsoe140,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru