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Goodnight:

I am trying to collect my money on the 22bet page, but when I make the withdrawal, I get the message "Denied by operator" (Payment processing error), at first the message "under review" appears, at a moment it changes to status "approved", and a few minutes later it changes to the rejected status, it is strange since I have already made withdrawals in this bookmaker without any problem using the ASTROPAY payment method, it is the first time it has happened, I already tried deleting cache and cookies as recommend but I still can't find a solution. Thank you very much in advance for the help.

Cheers

José

Buenas noches:

Estoy intentando cobrar mi dinero en la pagina 22bet , pero al momento de realizar el retiro me sale el mensaje "Denied by operator" (Payment processing error) , en un primer momento sale el mensaje " en revisión", en un momento cambia a estado "aprobado", y unos minutos despues cambia a estado rechazado, es raro ya que ya he realizado retiros en esta casa de apuestas sin ningun problema usando el medio de pago ASTROPAY, es la primera vez que ocurre, ya intenté borrando caché y cookies como recomiendan pero aun no encuentro una solución. Desde ya muchas gracias por la ayuda.

Saludos

Jose

Hello jlparralestorres,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 22bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear jlparralestorres,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.