21 Casino - Pelaajan tili on suljettu ilman voittojen palautusta.

The casino closed my account and did not return my winnings. I had updated my ACCOUNT INFORMATION ACCORDING TO THEIR WEBSITE'S INSTRUCTIONS, but they immediately closed my account, took all my money and are no longer responding to emails at all. I think it is outrageous that they do not handle the matter or that they do not even want to investigate the matter. I have made a strong identification, and I have not received a response to that either. The casino is acting against the instructions of the gaming licensee and is closing the account without you as a player being able to influence it. And they are not returning the winnings either, a clear crime!

Kasino sulki pelitilini ja ei palauttanut voittorahoja. Olin päivittänyt HEIDÄN SIVUSTON OHJEEN MUKAAN PELITILIN TIEDOT, mutta he sulkivat välittömästi pelitilini, veivät kaikki rahani ja eivätkä vastaa enää sähköpostiviesteihin ollenkaan. Minusta on törkeää jättää asia käsittelemättä tai he eivät edes halua asiaan selvityksiä. Olen tehnyt vahvan tunnistautumisen, siihenkään en ole saanut vastausta. Kasino toimii vasten pelilisenssinmyöntäjän ohjeita ja sulkee pelitilin ilman, että pelaajana voit vaikuttaa siihen. Eivätkä myöskään palauta voittorahoja, selvä rikos!

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?
• When exactly did you create your casino account, and when was it closed?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Slots. They didn't even ask for account verification when I started doing it myself, they illegally closed my gaming account. I don't remember opening it, they closed it this week!

Kolinkopeleihin. Eivät edes kysyneet tilinvahvistusta kun aloin tekemään sitä itse he sulkivat laittomasti pelitilini. En muista avausta, sulkivat tällä viikolla!

Now they don't answer emails even though I tried to confirm my account!! So there is something strange going on with the casino rules, there was over €100 in the account and they stole it without refunding it.

Nyt he eivät vastaa sähköposteihin vaikka yritin vahvistaa pelitiliäni!! Joten jotain ihmeellistä touhua on kasinon säännöissä, pelitilillä oli yli 100€ rahaa ja varastivat ne ilman palautusta.