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About 26 hours ago I made a deposit of 20 euros. My money has left the bank but the casino was never credited. I have all the receipts from both the casino and the bank. I will upload photos if you want or send them to you. For 26 hours now I have been asking them to give me an answer but they keep telling me to be patient on the live chat. Since yesterday they say they will send me an email but they have not sent me anything. From what I can see, they do not care about my problem.

Πριν από 26 ώρες περίπου έκανα κατάθεση τον 20 ευρώ. Τα λεφτά μου έχουνε φύγει από την τράπεζα αλλά στο καζίνο δεν πιστώθηκε ποτέ έχω όλες τις αποδείξεις και από το καζίνο και από την τράπεζα θα ανεβάσω φωτογραφίες άμα θέλετε ή θα σας στείλω.Εδω και 26 ώρες ζητάω να μου δώσουν μια απάντηση αλλά συνέχεια στο live chat μου λένε να κάνω υπομονή από εχτές μου λένε θα μου στείλουν email αλλά δεν μου έχουν στείλει τίποτα από ότι βλέπω δεν τους ενδιαφέρει το πρόβλημα μου

Dear TatiaChkhaidze,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’s credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Dear TatiaChkhaidze,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru