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Good day

On April 17, 2026, I deposited €10 into my 20bet account via my Revolut account and played for several hours. At some point, my winnings of €15,500 appeared in my account, ready for withdrawal. I attempted to withdraw the money and had to submit proof of the deposit. I did everything correctly, but it took a day or two. I decided to play a little longer while waiting for approval, and I won another €1,500. After much back and forth, 20bet suddenly reported a system error, and no money arrived.

Guten Tag

Ich habe am 17.04.2026 ganz normal über mein Revolut Konto 10 Euro bei 20 bet eingezahlt und habe über mehrere Stunden gespielt und irgendwann habe ich ein Gewinn auf meinem Spielekonto zum auszahlen von 15500 Euro gehabt habe es versucht auszahlen zu lassen ich musste Belege einreiche über die Einzahlung die getätigt wurde alles getan es hat gedauert nach einem oder zwei Tage hab ich gedacht ich spiele noch bisschen bis es genehmigt ist da habe ich nochmal 1500 dazu gewonnen nach langem hin und her war es plötzlich ein System Fehler bei 20 bet und kein Geld ist gekommen

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Dear sascha13,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you accumulated your winnings with or without an active bonus?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.? 
• Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread. Please upload it here or you can send it to jean.s@casino.guru.

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean