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Good day

On April 17, 2026, I deposited €10 into my 20bet account via my Revolut account and played for several hours. At some point, my winnings of €15,500 appeared in my account, ready for withdrawal. I attempted to withdraw the money and had to submit proof of the deposit. I did everything correctly, but it took a day or two. I decided to play a little longer while waiting for approval, and I won another €1,500. After much back and forth, 20bet suddenly reported a system error, and no money arrived.

Guten Tag

Ich habe am 17.04.2026 ganz normal über mein Revolut Konto 10 Euro bei 20 bet eingezahlt und habe über mehrere Stunden gespielt und irgendwann habe ich ein Gewinn auf meinem Spielekonto zum auszahlen von 15500 Euro gehabt habe es versucht auszahlen zu lassen ich musste Belege einreiche über die Einzahlung die getätigt wurde alles getan es hat gedauert nach einem oder zwei Tage hab ich gedacht ich spiele noch bisschen bis es genehmigt ist da habe ich nochmal 1500 dazu gewonnen nach langem hin und her war es plötzlich ein System Fehler bei 20 bet und kein Geld ist gekommen

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Dear sascha13,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you accumulated your winnings with or without an active bonus?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.? 
• Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread. Please upload it here or you can send it to jean.s@casino.guru.

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

I just sent them an email with a folder of screenshots.

Was that correct?

ich habe ihnen gerade eine email gesendet mit einem Ordner von Screenshots

war das so richtig

I also have all the email correspondence between 20bet and me; I can send it to you.

ich habe auch den ganzen email Verkehr zwischen 20bet und mir ich kann es ihnen senden

Hi Jean, I saw that the timer has expired. Any updates?

Hallo Jean, ich habe gesehen , dass der Timer abgelaufen ist.Gibt es Neuigkeiten?

Thank you. I have received your email.

Could you please let me know what games did you play on April 17 and around what time?

Could you please set only to April 17 to April 18 in your game history? Please post the results here.

What is the name of the game that gave you the highest winnings on April 17?

Important update for you: The casino is manipulating my history live while the timer is running out!

If you compare my previous screenshot with this new image, you will see the following:

1. I logged into 20bet today and manually set the date filter to the actual day of my win – April 17, 2026. Despite this, the system completely refuses to display any rounds from that day and stubbornly jumps back to April 23, 2026. This proves a deliberate block.
2. Even worse: With the exact same transaction IDs from April 23rd at 3:14 PM, my old screenshot showed everything as "LOST" (red). Now it suddenly shows "WON" (green) everywhere, with amounts in cents.

A genuine, untampered player log can never be altered weeks later. 20bet is currently falsifying my data live in the background to cover up the real winnings from April 17th and to deceive Casino Guru. I am submitting this as final proof.

I have more screenshots if needed.

Wichtiges Update Für Sie : Das Casino manipuliert meine Historie live, während der Timer abläuft !

Wenn Sie meinen vorherigen Screenshot mit diesem neuen Bild vergleichen, sehen Sie Folgendes:

1. Ich habe heute mich eingeloggt bei 20bet und den Datumsfilter manuell auf den tatsächlichen Tag meines Gewinns -den 17.04.2026 einzustellen .Trotzdem weigert sich das System komplett,Runden von diesem Tag anzuzeigen und springt wieder stur zum 23.04.2026 . Das beweist die bewusste Sperre.
2. Noch schlimmer : Bei den exakten selben Transaktion-IDs vom 23.04. um 15:14 stand in meinem alten Screenshot alles auf "VERLOREN"(rot). Jetzt steht dort plötzlich überall "GEWANN"(grün) mit Cent Beträgen

Ein echtes ,ummanipuliertes Spielerprotokoll kann sich niemals Wochen später im Nachhinein verändern. 20bet fälscht hier gerade live meine Daten im Hintergrund, um die echten gewinne vom 17.April zu vertuschen und Casino Guru zu täuschen.Ich reiche dies als finalen beweis ein.

wenn benötigt habe noch mehr Screenshots

Lucky Joker 100 extra gift, the same game with 20 or 5, Diamonds Wheels 3x5. I can't really say for sure because I can't check the history; it only says 777 wheel or something similar. It doesn't matter which day I enter, it always seems to show the same game: 777 Super Wheel.

lucky Joker 100 extra Gift ,das selbe spiel mit 20 oder 5 ,Diamonds wheels 3x5 ich kann es nicht wirklich genau sagen weil ich nicht in der Historie nachsehen kann da steht ja nur 777 wheel oder so ähnlich es waren es ist egal welchen tag ich eingebe dort steht gefühlt immer das selbe spiel 777 super wheel

Hi Jean, this is just for your information: suddenly, as if by magic, I can access my history again. I'm sending a screenshot with the game wins; they were different games with different stakes.

hallo jean das ist nur zur Information für dich plötzlich kann ich wie von Geisterhand wieder auf meine Historie zugreifenich schicke einen Screenshot mit spiel gewinn es waren verschiedene spiele verschieden hohe Einsätze

Dear sascha13,

Thank you for your patience while we reviewed your case.

Please note that the technical incident affecting Amatic games has been publicly confirmed since the submission of your complaint: Amatic Industries slot game server breach reported by NewsNet5

According to the published information, the malfunction occurred from April 17 around 18:00 CEST until April 18 at 23:30 CEST. During this period, several Amatic titles—including Lucky Joker 10 Extra Gifts—were generating abnormal, non-valid payouts due to a server-side error.

Your winnings were generated within this exact malfunction window, starting from your €10 deposit made on April 17 at 20:39 (based from Revolut receipt). Because the gameplay and resulting winnings occurred while the game was operating under a verified technical fault, the winnings cannot be considered valid. This aligns with how all comparable cases on our platform are handled.

For these reasons, we are unable to support your request for payout, and your complaint will be rejected.

If you need assistance with any other matter, feel free to reach out.

Kind regards,

Jean

Casino.Guru