20Bet Casino - Pelaajan kotiuttaminen on viivästynyt ja odottaa vahvistusta.

Dear Casino Guru,

I am writing formal complaint again 20bet casino regarding my withdrawal is delayed and not credited in my bank account despite its shows successful in my casino account. I AM VIP PLAYER AND MY KYC ALSO VERIFIED.

I submitted my bank statement several times to the casino but still the amount is not credited.

I requested 3 withdrawals on 27/02/2025.

1. 49000 INR

2. 49000 INR

3. 5548 INR

All above three withdrawals were approved on same date and 2 out of 3 were credited to my bank account which is attached in bank statement.

However 3rd withdrawal is showing successful but not credited in my bank account.

Casino is asking me official letter from bank even though they see that amount is not credited in my bank account only for 1 transaction out of 3.

I contacted my bank with the given withdrawal receipt given by 20bet casino but my bank declared that this is not a valid receipt and no such incoming transaction was found since the UTR is invalid. I was asked to present sender bank confirmation including any valid bank proof that shows the amount is sent to my bank account including all the valid transaction details.

My bank also suggested to check with sender bank only since the only sender bank can despute the transaction and can check the status of funds.

I requested 20bet casino to provide me sender bank official letter or email multiple times but casino not providing me the same. Being an VIP player since 2023 I feel really disappointed and lost the trust in this casino.

I request you to kindly investigate the same and help me to receive my withdrawal as soon as possible.

Dear sachunarke,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your delayed withdrawal. To better understand and assist you, could you please clarify the following details?

1. When the casino approved all three withdrawals on 27/02/2025, did they provide any estimated timeframe for when the funds should reach your bank account?
2. You mentioned that your bank confirmed the UTR provided by the casino is invalid. Could you share a copy or details of your bank’s response stating this?
3. Have you received any explanation from the casino regarding why they cannot provide the sender bank’s confirmation or an official letter? If you have any relevant communication regarding the delay in the processing of your payment, kindly forward it to me at veronika.f@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Hi Veronika,

Thanks for publishing the complaint.

However kindly note that today itself casino has credited the mentioned transaction amount back to my wallet.

You can mark this case as resolved.

Once again thank you for your response.

Dear sachunarke,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru