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Goodnight

I am a 20bet customer. I made a deposit of 200 reais (U$ 40) and when I went to withdraw 260 reais I was informed that I should bet up to 3 times the amount deposited. I kept betting and tried to withdraw. They said my bets were unusual and they haven't paid out so far. They even suspended my account.

The 20 bet site has the record for complaints in Brazil, with 303 complaints in less than 1 year, as you can see in the attached print

I want a solution for my case.

Please, help me

Hello mourantg,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 20Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you play casino games or sports betting? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I made bets at the Casino. I deposited 200 reais. I won 59 and tried to withdraw. They denied claiming I had to play more. I continued playing and tried to withdraw when the balance was at 260, 261 and finally at 264 reais. In the last withdrawal attempt they claimed that I had made "unusual" bets and that my account was suspended. I made bets on roulette normally and risked losing everything if the ball landed on ZERO. In this process I spoke with them through the website and emails several times. I asked you for help guided by a friend. Thanks for the help you can give me.

Eu fiz apostas no Cassino. Depositei 200 reais. Ganhei 59 e tentei retirar. Eles negaram alegando que eu tinha que jogar mais. Continuei jogando e tentei fazer a retirada quando o saldo estava em 260, 261 e por fim em 264 reais. Na ultima tentativa de retirada eles alegaram que eu tinha feito apostas "pouco usuais" e que minha conta estava suspensa. Eu fiz apostas na roleta normalmente e me arrisquei a perder tudo em caso da bolinha cair no ZERO. Nesse processo falei com eles por site e emais diversas vezes. Pedi ajuda a vocês orientado por um amigo. Agradeço a ajuda que puderem me dar.

Hello mourantg,

Can you please forward the e-mail communication between you and the casino regarding this issue to nikolas.b@casino.guru?

Dear mourantg,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.