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My deposit of 95,000 ARS sent to your payment agent Erika Johana Moyano was never deposited into my 1xSlots account. It's been two days now and they still haven't resolved the issue. They even made me record myself logging into Mercado Pago and show them everything on my phone, knowing I've been a customer for years and always deposit through the same method. That same day, June 10th, I not only made that deposit that still hasn't been credited, but several others as well, and the rest went through without any problems.

But they're giving me so much trouble and I don't know what to think of this casino anymore. Payment support is incredibly slow to respond, and the payment agent they provide won't take responsibility for MY MONEY. I demand compensation, at the very least a refund or an immediate credit to my account... The way they treat their customers is shameful. What a way to sink so low

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Mí depósito de 95.000ARs enviados a su agente de pago Erika Johana Moyano jamás se depoaitó en mí cuenta de 1xSlots. Llevo ya dos días sin que me solucionen el incoveniente. Me hicieron hasta grabar como entraba a mercado pago y mostrarles todo mí celular , sabiendo que soy cliente de años y que siempre deposito por el mismo medio . Ese mismo día , el 10/06, no solo hice ese depósito que aún no me acreditan sino varios más y el resto sin ningún problema .

Pero me están dando muchas vueltas y ya no se que pensar de este casino. El soporte de pagos responde tardisimo y la agente de pagos que ellos proporcionan no se hace cargo de MI DINERO. Exijo una compensación como mínimo devolverme los fondos o que se acrediten de manera urgente ... Una vergüenza el.trato hacía sus clientes. Que manera de caer tan bajo

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1xSlots Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Please note that the screenshot you provided in your complaint submission shows a transaction from April, and the recipient and the sender refer to you.
• If there is any supporting evidence that the amount wasn't received by the casino, share it with me.
• Could you please share with me your communication with the casino when you attempted to resolve the situation? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Mrmoneyjaco,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas