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Lately, this casino has turned into a scam, you deposit with AstroPay and if you manage to win, they control the withdrawal availability forcing you to withdraw with the same method. They deactivate the withdrawal of deposit money, in my case it was AstroPay. They give you a thousand roundabouts and excuses to be able to withdraw but it's a lie since it gives you an error and doesn't let you move forward. They are a total scam, not recommended.

Últimamente este casino se transformó en una estafa, depositas con astropay y si llegas a ganar ellos manejan la disponibilidad de retiro como ello te obligan para retirar q sea con el mismo método, te desactivan el retiro de ingreso de dinero en mi caso fue astropay, te dan mil vueltas y escusas para poder retirar pero es mentira ya q te tira error y no te deja avanzar, son una estafa total, no recomendable

Dear damiteta69,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Could you please advise if you have been informed about any alternative method to withdraw your winnings?
• Was your account verified successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela 

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Dear damiteta69,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.