1xBet Casino - Pelaajan voittojen nosto on viivästynyt.

I'm user number 1712477895 on 1xBet and on 30.06.2026 I've deposited Rs4000 on my 1xBet Account through JODHPUR SWEET HOME and NIDA MIR (Rs2000 each) via Google Pay and Bet on the World Cup match between France vs Sweden, I've bet all my Rs4000 on France and won a total prize of Rs5188.

The next day, I've requested an withdraw of Rs5188 yesterday ie. 1.07.2026, 9:05am. It says that the withdraw may take upto 24hrs and I've waited more than 24hrs now, and a wrote a complain to their customer care through email and didn't get any response till now.

I would ve very thankful if you can help me resolve this issue

Thanking you

R LALHRIATPUIA

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Dear Hriata_Renthlei,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Hriata_Renthlei,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Hriata_Renthlei,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.