1xBet Casino - Pelaajan voitot viivästyvät kotiutuksesta.

i was claiming for this winning for half year the 1xbet team giving excuses everytime that blocked my bank cashout when i deposit there is no ploblem with the bank transfer window and they suddenly closed when i won big . First they said they are fixing tge window. Second they said i deposit more to unlock which i often using bank to deposit and tge deposit window not even opening .Last but not lease they back to the we are fixing the window excuses

Dear timmy3133,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Have you made any successful withdrawals before? 

Could you please confirm that you have passed the KYC verification?

Have you spoken to the casino about alternative withdrawal payment methods?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

i cant make any sucessful withdraw due to their terrible service keep giving excuses also closed withdraw windows and never let me do a kyc and of cuz i tried another withdraw method they said i need to deposit more and more but i already did

Dear timmy3133, could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

Have you contacted the casino regarding a KYC verification?

Did you accumulate your winnings with or without an active bonus?

they never asked me for kyc info and in others casino they will provide a window for it they say its not needed cuz i hv deposit with bank account that with same address and personal name and other info ,i had win a 8000bonus before its just a small amount and they keep asking me to deposit more to get my almost 70000 also thank you for your kind and fast helping on this ms Dominika,and seems the 1xbet will close and delete all chat after a time so i cant get any more screen shot also i provide some my account info and some screen shot via the email

Dear timmy3133, have you completed all the wagering requirements to be able to withdraw your money?

Could you please share the email communication regarding the withdrawal with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

yes ive been complete all the wagering requirements i ve complete much more than the requirements too i think the casino just dont want to gives me the winnings its useless to contact to them please try to contact them or punish about my cases

this is so unfair illegal for them to do such things wasting my energy and time to chasing them for their problems and finding more and more evidence ive waged more than 200000 at october please help for justice

Thank you very much, timmy3133, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello there,

Thank you timmy3133 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask 1xBet Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. The regulator states that it will not handle individual disputes between players and operators, but if you want to try and contact them anyway you can do so here: (https://www.gamingcontrolcuracao.org/contact) Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (peter.c@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Peter

We’ve reopened this complaint at the request of 1xBet Casino. We received the following message:

Dear All,

Thank you for your message and your patience.

To assist you better, we kindly ask you to provide a screenshot showing the email address of the security department you’ve been contacting. This will help us verify that you are reaching out to the correct address.

We understand your frustration, and we apologize for any delays caused by the holiday period. From now on, we will be reviewing your case with priority to provide you with a solution as soon as possible.

Thank you for your understanding and cooperation.

Best regards,

1xBet Team

sorry specialist peter i wanna tell them i donk know wtwhat email address security deparrment dont do such bullsh*t and irrelevant things 1ｘbet team please i will provide my personal Info and winning One last time 1xbet team

thank you so much peter btw

also the bUnch of relevant screen shot up side this web chat 1x team go check

Dear Player,

We want to inform you that we have requested an update from the department in charge of your case.

We appreciate your patience and assure you that as soon as we receive any new information, we will share it with you promptly.

Thank you for your understanding and cooperation in this matter.

Best regards,

The 1xBet Team

you 1x bet guys r in charge for my case a year ,what is the excuses this time for not giving me the almost 70000winnings

dear casino guru operators please mark the complaint as "unresolved"as bad review for 1xbet if they didnt pay me back the winnings i suppose to have this last time

Dear Player,

There is no need for you to make any more deposits for now. You need to contact the security service at security-en@1xbet-team.com from your registered email and provide a photo of your documents along with the deposit details to confirm the new payment method. After that, your withdrawal access via this new payment method will be enabled.

Thank you for your cooperation.

Best regards,

1xBet Support Team

i will try,if still cannot withdraw my winnings i will update,the case isnt ended

please mark the complaint as "unresolved"as bad review for 1xbet after 44hours,dont waste my time 1xbet,solve my cases within 44hours or i will leave this case

Thank you for the update.

Please timmy3133, I ask you to cooperate with the casino otherwise we will be forced to reject your complaint. Thank you in advance for your cooperation!

ill update if 1xbet solve my complain or nah

contacted 1xbet team a weeks ago,still no response and cannot withdraw winnings,the bank withdraw still closing

still didnt recieve any email from casino 1xbet and still cannot withdraw , its been a year with this complain

Dear Player,

You need to contact the security department at security-en@1xbet-team.com from your registered email and provide photos of your documents and deposit proof. This is required to confirm the new payment method, after which you will be granted access to withdraw using this new method.

Best regards,

The 1XBET Team

i already done it a month ago ,i send for two times😅😅😅😅do not keep sending template and do nothing , isnt me not cooperating ,like look at 1xbet hell nah, keep sending same template everytime and everytime and never solve my issue im fking done with this please think wisely casino guru operators😅😅😅😅

Dear timmy3133, would you be able to provide a screenshot of the emails you sent to security-en@1xbet-team.com? We will set the message as private so your private information will be only visible to the involved parties. Thank you in advance for your cooperation!

these are the screenshot ty for following the cases casinoguru operator

okay i will try send again

this is absurd its been one year on this case and we back to the starting point

Dear User,

Thank you for providing the information. We have transferred your case to the appropriate department based on the details provided. We will inform you of the results as soon as possible.

Thank you for your patience.

Best regards,

The 1xBet Team

sure hope i can cash out this time,its been a long way

are you guys solving the cases?still dont recieve any message and cannot withdraw its been over and over this case

Dear Player,

We have not received any confirmation from you. We have only seen your complaint on Casino Guru. Please submit a new withdrawal request to 0387151 and contact the Security Department via email immediately to confirm the withdrawal.

Best regards,

The 1xBet Team

please casino guru operator follow the cases and look how unefficient and completely chaos of 1xbet whole system.

with 0 responsibility at 1xbet workers this is absurd

Dear Player,

We understand your frustration regarding the withdrawal issue. In this case, we kindly ask you to contact the Security Department directly to request the activation of a new withdrawal method. They will be able to assist you further in resolving this matter.

Best regards,

The 1XBET Team

had sent 4emails to let them active,absurd

yes peter i am,sent like about 5mails and got the template replies

Dear user,

We have requested an update regarding your case. We will let you know if there are any developments as soon as possible.

Best regards,

The 1XBET Team

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear user,

Please kindly provide a screenshot of your last email to the Security Department (SB), showing the recipient's email address, date, time, and the content of the message.

Sincerely,

The 1xBet Team.

Dear user,

Thank you for providing the requested screenshot. We would like to remind you that we are fully committed to resolving your case. It is important to keep in mind that your cooperation, as an interested party, must continue when requested. Otherwise, we will not be able to assist you properly.

Thank you for your understanding.

Sincerely,

The 1xBet Team.

please stop delaying me to withdraw my winnings ive got all my evidence and permission to withdraw that 60000,and i cant get it for almost a year long,and you 1xbet keep asking me to do stuff again and again,without really finishing this case

Dear 1xBet Casino representative, Can you clarify what is required of the player at the current time so we can finish the withdrawal process? Thank you in advance!

they require me to press the button of bank withdraw in their website, but they never unlock that button for me after i won 60000，and we sum up for a year and i shd be able to get the 60000 immediately to my bank account, but 1xbet keep letting me send email to different department which dont know the situation and keep pushing the cases over over and i still cant get my 60000, this is ridiculous,i already provide all evidence screenshot whatever personal information and you company said i am able to take now ,but how. can u guys just transfer the money in to my account?that simple thing and you pushing apartment to apartment to another apartment,just a very simple logic ,i fullfill all the things i can withdraw you guys said ok ,and i still didnt recieve the money because you 1xbet didnt transfer my winning to my account

Dear user,

We previously provided instructions stating that you need to submit a new withdrawal request and immediately contact the security department to have it approved.

Since January 23, 2025, you have not made any new withdrawal requests on the website, meaning you have not followed the given instructions.

Please submit a new withdrawal request and contact the security department immediately so they can process your request.

Sincerely,

The 1xBet Team.

please casino guru operator look at what they are doing and saying, ive provide tge screenshot multiple times about 1xbet not opening the withdraw window for me , and they reply(you have not made any new withdrawal requests on the website),isnt this absurd?

Dear timmy3133, can you provide me with a video recording of you trying to request the withdrawal? I think if we can provide the casino representative with a visual of the issue, we might be able to find a resolution. You can forward any information to my email. (peter.c@casino.guru) Thank you in advance for your cooperation!

ive sent you the email thankyou peter the email title was 1xbet crime

Thank you, I responded, requesting further clarification. Looking forward to your response!

ive sent the new video about the further info and evidence,peter

Thank you for providing me with the screen captures. Would it be possible to provide this to the casino representative from the email you used to register at the casino to show what your current issue with the withdrawal is? Thank you in advance for your cooperation!

yes i sent with both email

Hello timmy3133,

We would like to update you that due to Peter, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Peter has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Peter will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear 1xBet Casino representative, has the player provided you with a screen capture to verify their issue with the withdrawal? Can you let us know what can be done to resolve this issue? Thank you in advance!

hello peter , i think the casino will just said didnt recieve and this cases remain unsolved forever,why im the victim but i need to do these stuff again and again

Dear Casino Guru representative,

Thank you for your message.

We will escalate the player's request to the relevant department for a detailed review. Please be informed that such verification processes may require some time to be completed thoroughly.

As soon as we receive a response from the responsible team, we will promptly update you regarding the resolution of this case.

Thank you for your understanding and cooperation.

Sincerely,

1xBet Support Team

Dear user,

Our Security Department has confirmed that there have been no changes since our last response — no new withdrawal requests have been submitted from your account.

If you claim that a new request was made, please send screenshots from the withdrawal section of your account clearly showing:

Your full player ID, and

The new withdrawal request you submitted.

This will help us investigate your case further.

Sincerely,

1xBet Support Team

i dont think 1xbet operators know english,i just said they locked my withdraw button ,casino guru operators please teach them english

Dear 1xBet Casino representative, as explained earlier, the player is unable to request the withdrawal with their chosen payment method, as you can see in the screenshots and screen recordings they provided. Is there a possibility of doing this withdrawal manually in this instance? Let us know how we can resolve this issue. Thank you in advance!

thank you peter

Dear user and Casino Guru Team,

We have forwarded the user’s request to the relevant department for review.

As soon as we receive a response regarding whether it can be processed or not, we will promptly inform you of the outcome.

Thank you for your patience and cooperation.

Sincerely,

1xBet Support Team

no way you guys just pushing balls and let the thing back to the starting point,absolutely absurd nonono,you guys should be punished ,after all these long with tons of evidence and pics you guys just send back to starting and do over the case again , casino guru operator please look at their what they are doing,its ridiculous

Dear user,

Our Security Department has not received your video recording, and they have also indicated that you are not following the instructions provided.

The previously used withdrawal method is currently unavailable, and you will need to select and confirm a new payment method from the options available on our platform.

Here are the steps you need to follow:

If you have already used another method for deposit, please write to security-en@1xbet-team.com from your registered email address, and provide:

A photo of your identification document

A screenshot or photo confirming the deposit made via the new method

Once verified, access to withdraw via this new method will be granted.

If you have not used any other payment method before, please:

Make a minimum deposit using the new payment method

Use the deposited amount for betting

Then write to security-en@1xbet-team.com from your registered email, providing:

A photo of your ID

A proof of the new deposit

After verification, the new withdrawal method will be enabled for your account.

Please follow these steps carefully so that your request can be processed correctly.

Sincerely,

1xBet Support Team

1xbet operators such morons like i said keep doing it again and again keep askin me to provide things dat already had at all at top again amd again just punish this immoral worst company ever. plz help casino guru they still dont know what they are saying after almost a year and a half

timmy3133, I must caution you that the use of offensive or intimidating language will not be tolerated. Any further attempts to verbally attack any staff members of the casino may result in the permanent blocking of your profile on our website. Our primary goal is to assist players, and we have a zero-tolerance policy for such behavior.

I would appreciate it if you could follow the steps provided by the casino; they have provided a pretty extensive guide that should help the resolution of your problem. There isn't much we can do in this situation except advise you to cooperate with the casino fully. Thank you in advance for your cooperation!

ask your coworker Dominika ive sent all the document already

Please timmy3133, I ask you to cooperate with the casino otherwise we will be forced to reject your complaint. Thank you in advance for your cooperation!

follow the cases by reading all peter ive send them again and again for information

you casino guru and 1xbet have said before to let me use the bank transfer to take my money already,and now you need me to deposit another money and more and more i will not fall in this trap twice please change a operator that are smart and able to use simple logic to solve this case

keeping a great heart and be kind is important,there will be consequence 1xbet operator and you peter, please be kind , there are always a second chance

Dear timmy3133, I have asked Dominica to provide me with all the communication you provided to her, and there was no communication that would show you have submitted information for a new payment method to the casino. Therefore, I am asking you for the last time to please cooperate with the casino, otherwise we will be forced to reject your complaint. Thank you for your cooperation!

can you read the information clearly,they are asking to deposit again with new payment method . we have ended the case with no need new payment method before can you not understand,we have come to the solution that i dont have to deposit and got scammed have you not read the cases carefully and clearly ,why asking victim to pay

Due to your noncooperation, this complaint will now be rejected. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Kind regards,

Peter