1xBet Casino - Pelaajan tilin saldo on takavarikoitu.

Hello,

I deposited 1900 USD on January 25, 2026 in my 1xBet account.

After playing, I successfully withdrew 300 USD.

Later I requested another withdrawal of about 1600 USD. After that my account was sent to security review.

A few hours later my balance suddenly became 0 USD and the remaining funds disappeared from my account.

I contacted support and the security department several times but I did not receive any clear explanation or solution.

The remaining amount that disappeared from my account is approximately 1669 USD.

I kindly request your help to investigate this situation and help me recover my funds.

Thank you.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate the winnings that were later confiscated?
• Did you accumulate these winnings with or without an active bonus?
• Have you completed the full KYC verification, or at least submitted any identity documents to the casino for verification?
• What response did you receive from customer support regarding the reason your balance was voided?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello Veronika,

Thank you for your message and for reviewing my complaint.

I deposited approximately 1900 USD into my account and placed several sports bets. During the same day, I had both wins and losses, so the balance went up and down but eventually remained around 1900 USD, with an additional pending win of about 69 USD.

After that, I successfully withdrew 300 USD without any issue.

Later I requested another withdrawal of about 1600 USD. At that moment my account was sent for a security review. A few hours later my entire remaining balance of approximately 1669 USD was removed and my account balance became 0 USD.

I did not use any bonus and all the funds came from my own deposit and sports betting activity.

When I contacted support, they only informed me that my account was under security review, but I never received any clear explanation for why my balance was confiscated.

I would greatly appreciate your help in investigating this situation and helping me recover my remaining funds.

Best regards.

Thank you for your patience throughout the complaint process.

Please understand that if your winnings were voided and you only placed bets on sports betting, the casino may have detected certain activity that led to this decision. Unfortunately, we don’t have enough expertise or access to tools that would allow us to properly evaluate disputes related to sports betting.

This means we wouldn’t be able to correctly interpret the results of the casino’s internal investigation or fairly assess the situation from both sides. Please know that we do not consider your complaint to be unjustified — we simply aren’t in a position to judge it appropriately.

We would genuinely like to assist you further, but given the circumstances, it is not possible at this time. With that, we are now forced to close this complaint.

We’re sorry we couldn’t help you resolve this issue, but please don’t hesitate to reach out to us in the future if you encounter any problems with this or any other casino. We’ll be more than happy to do our best to assist you.

Best regards

Veronika