1xBet Casino - Pelaajan tiliä on rajoitettu vahvistuksen aikana.

I am submitting this complaint regarding my 1xBet account, which has been blocked/restricted during the verification process, while my funds remain inaccessible.

I have been a verified customer of 1xBet for a long time, and I have completed verification procedures previously without any similar issue.

On the latest verification request, I provided all the documents and information requested by the Security Department, including my identification documents, selfie, and the other required evidence. I fully cooperated with the verification process.

After submitting the requested documents, I was informed that the verification could take up to 72 hours. However, approximately 5 days have now passed without receiving a final decision or a clear explanation regarding the status of my account.

During this process, my account became blocked/restricted, and I am currently unable to access or withdraw my funds. There is a significant amount of money in my account, and I urgently need access to my funds due to financial obligations.

I have repeatedly contacted Customer Support, but they have only provided generic responses and advised me to wait for the Security Department. I have also contacted the Security Department directly, but I have not received a clear explanation of the reason for the continued restriction or a specific timeframe for completing the verification.

I would like 1xBet to clearly clarify:

What is the exact reason for the current restriction/block on my account?

Is the block temporary and related only to the KYC/security verification?

Has my verification been completed, or is any additional documentation required from me?

Why has the verification exceeded the 72-hour timeframe that I was given?

When will I be able to access and withdraw my funds?

I have fully cooperated with every verification request and have provided all requested documents. I am not asking for any special treatment. I am simply requesting that 1xBet complete the verification process, clearly explain the situation, and restore my ability to access and withdraw my funds.

I hope AskGamblers can assist in obtaining a clear and definitive response from 1xBet and help resolve this matter as soon as possible.

my acc id : 1052328631

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify the situation.

• Which documents were you asked to submit to the casino as part of the current KYC process? Had you provided any of these documents to the casino previously as well?
• When was the last time you submitted any identity documents to the casino for verification?
• Has the casino reviewed and approved any of the documents you most recently submitted?
• What types of games did you play to accumulate the winnings you are now trying to withdraw?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply and cooperation.

Best regards,

Veronika

Dear Veronika,

Thank you for your response. I will provide the requested details below.

1. The documents requested by the casino during the current verification process included my national ID, passport, selfie/photo verification, and screenshots/information related to my Binance account and deposit method. I submitted all the requested information and documents to the casino, Yes, they are the same ID card and passport that were submitted previously during the last two verification processes.

2. The most recent verification request was made on August 16, 2026. However, I had also completed verification procedures with the casino previously, including in January 2026 and May 2026.

3. The casino confirmed that my submitted information and documents are currently under review by their Security Department. However, no final approval has been provided yet, and I have not received any clear explanation regarding the reason for the continued restriction on my account. The casino initially stated that the verification process could take up to 72 hours, but this period has already passed.

4. The funds were accumulated through sports betting, mainly on football, tennis, baseball, MMA, and volleyball. I did not accumulate these funds through casino games or slots.

My main concern is that my account remains restricted and I am currently unable to withdraw my funds despite having provided all requested verification documents.

I would greatly appreciate your assistance in contacting the casino and clarifying the reason for the restriction, the status of the verification, and when I can expect to regain access to my account and withdraw my funds.

I am fully willing to provide any additional documents or information required to complete the verification.

Best regards,

Mahmoud

Please forward me the documents that you submitted to the casino as part of the current verification process and that are still pending review in your account at veronika.f@casino.guru.

Kindly also include the communication between you and the casino’s customer support regarding the verification process.

Thank you for your cooperation.

Everything requested has been sent to the email address.

Dear MahmoudSabry

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia (lucia.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Hello MahmoudSabry,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear 1xBet Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia

After the clear message I received four days ago stated that I would receive the verification result by email, I was surprised today to find that additional documents were being requested through my account, with one of the following required: passport, driver’s license, or birth certificate.

Although I had already submitted my passport previously, I submitted all three documents again. The system then confirmed that the photos had been received and were under review, and that I should expect to receive the verification result by email.

Frankly, I am tired of waiting and of the endless requests for documents that keep being repeated and duplicated. There is also a lack of transparency regarding the verification process, with no clear indication of how long the verification is expected to take.

I honestly accuse the platform of fraud, and of lacking integrity and transparency in handling my verification process, as well as failing to clearly explain to me what has been happening throughout all this time.

Please note that I first reported my issue here approximately 22 days ago, and I still have not received any response from you regarding my case.

Hello,

According to the latest information from our Security Department, the documents submitted in response to the most recent request are currently under review.

At this stage, we kindly ask you to wait for the Security Department to complete its review. Depending on the outcome of the review, the department may provide further instructions or request additional information if necessary.

We will inform you through the official communication channels once there is a further update regarding your case.

Thank you for your patience and cooperation.

Best regards,

1xBet Team

Would it be reasonable to ask me to wait after an entire month of waiting?

The last documents were submitted three days ago, and according to your Terms and Conditions, document reviews are supposed to be completed within a maximum of 72 hours from the time they are received. That period has already passed.

Please, I urgently request that you make a decision to reopen my account as soon as possible. I have not delayed in providing any document or fulfilling any request you made, and I have fully cooperated with your verification process throughout.

I believe I have provided more than enough cooperation and have waited long enough for this matter to be resolved.

Dear 1Xbet representative,

I regret to inform you that you have offered nothing new and haven't helped me at all; what you stated are simply the instructions that have been on my account since this tedious verification process began a month ago.

What I want is a clear explanation of what is happening with my account and when I can expect this verification to conclude!

Please note that I already completed this verification on May 28, 2026; how is it possible for my account to undergo such verification processes twice in less than three months?

After being asked to provide several documents notarized by a notary public.For the past day, I have been repeatedly trying to upload the required documents. Every time I upload the documents, I receive a message confirming that the documents have been successfully submitted, but then the same documents are requested again shortly afterward.

I do not know whether this is a problem with the website’s servers or something else.

I contacted the Security Department by email, but they have not answered my specific question as to whether the documents have actually been received.

To make sure they were received, I also sent all the documents to the Security Department’s email in three separate parts.