1xBet Casino - Pelaajan tiliä on rajoitettu vahvistuksen aikana.

I am submitting this complaint regarding my 1xBet account, which has been blocked/restricted during the verification process, while my funds remain inaccessible.

I have been a verified customer of 1xBet for a long time, and I have completed verification procedures previously without any similar issue.

On the latest verification request, I provided all the documents and information requested by the Security Department, including my identification documents, selfie, and the other required evidence. I fully cooperated with the verification process.

After submitting the requested documents, I was informed that the verification could take up to 72 hours. However, approximately 5 days have now passed without receiving a final decision or a clear explanation regarding the status of my account.

During this process, my account became blocked/restricted, and I am currently unable to access or withdraw my funds. There is a significant amount of money in my account, and I urgently need access to my funds due to financial obligations.

I have repeatedly contacted Customer Support, but they have only provided generic responses and advised me to wait for the Security Department. I have also contacted the Security Department directly, but I have not received a clear explanation of the reason for the continued restriction or a specific timeframe for completing the verification.

I would like 1xBet to clearly clarify:

What is the exact reason for the current restriction/block on my account?

Is the block temporary and related only to the KYC/security verification?

Has my verification been completed, or is any additional documentation required from me?

Why has the verification exceeded the 72-hour timeframe that I was given?

When will I be able to access and withdraw my funds?

I have fully cooperated with every verification request and have provided all requested documents. I am not asking for any special treatment. I am simply requesting that 1xBet complete the verification process, clearly explain the situation, and restore my ability to access and withdraw my funds.

I hope AskGamblers can assist in obtaining a clear and definitive response from 1xBet and help resolve this matter as soon as possible.

my acc id : 1052328631

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify the situation.

• Which documents were you asked to submit to the casino as part of the current KYC process? Had you provided any of these documents to the casino previously as well?
• When was the last time you submitted any identity documents to the casino for verification?
• Has the casino reviewed and approved any of the documents you most recently submitted?
• What types of games did you play to accumulate the winnings you are now trying to withdraw?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply and cooperation.

Best regards,

Veronika