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My 1xbet account blocked by the support and now in blocked state and I provided all the documents that they asking at each time but they now even I provide statement with including all they refusing my emails and not completing my verification. I at least need my funds back. all happened because I won after a while yesterday. they suddenly blocked my account like this, this is very frustrating. please help me to verify and get back my account or at least my funds back

Now sending the same msg of below

Please pay attention to the requirements of the Security Department, otherwise further actions are impossible.

even I provided all the documents I can get from my bank. please casino guru help me to withdraw my funds

Dear kumarage,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with 1xBet Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• How long have you been a player at this casino?
• Have you ever had any successful withdrawal with this casino?
• What games have you played, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

around 1 month I using 1xbet

yes I have successful withdraw several and having more losses than deposits

sports betting did most

hello please I need to withdraw my funds that's huge amount I deposited please help me casino guru 🥹

don't let this happen to another person.

dear team they suddenly blocked my emails. after I sent all requested documents. please help me. they blocked my emails I'm not getting any response from them even that auto generating email that everyone getting

Hello I submitted every document as well as final documents requested from them also. now they refusing to reply me

hello, I'm waiting for reply

Dear kumarage,

thank you for your messages.

Thank you for reaching out. We understand your frustration and appreciate you bringing this to our attention. We're currently working through a high volume of complaints, and we want to assure you that we're committed to giving each one the thorough review it deserves. We know waiting can be challenging, particularly when you feel you've been mistreated. We sincerely appreciate your patience as we work to resolve this for you.

Regarding your case, could you please provide any communications you have had with casino to my email katarina.d@casino.guru? Please include emails, live chat transcripts and screenshots.

Looking forward to your reply.

Katarina

I sent katarina

Thank you very much, kumarage, for your cooperation. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear kumarage,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a 1xBet Casino representative to join this conversation and participate in resolving this complaint.

Dear 1xBet Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

yes I have provided all documents regarding and now my funds of $640 and 162000 LKR holding in my account. I didn't get any email from support. All I need is to withdraw my funds from my 1xbet account.

Give me access to withdraw my funds

Dear kumarage,

Thank you for your continued cooperation and for providing the requested documents.

At this stage, the Security Department is still waiting to receive the original bank account statement. This document must clearly display:

The account holder’s name and details

The banking information used for transactions

The transaction history, including the deposits made to 1xBet

Please ensure the statement is an official PDF document issued directly by your bank. Once received, the Security Department will be able to proceed with the verification.

We appreciate your understanding and look forward to resolving this matter as soon as possible.

Best regards,

The 1xBet Team

I have provided all the documents already to the security department. even that they now not send me a single message even whether telling it accept by your team or not. I'm again here upload all the relevant bank statement pics because commercial bank doesn't provide any online PDF documents. also here I'll upload the statements with the envelope of official commercial bank. those all cost me more 1000 LKR for get those documents from bank for prove those. here below all my bank statements relevant for my account usage dates

Hello kumarage,

I would like to kindly ask you to provide the casino with the bank statements in PDF format.

I have checked the website of your bank and it is possible to download bank statements in PDF format using online banking and most likely it is possible to download them via app.

You can find the information here: https://www.combank.lk/services/combank-digital

Please let me know once you provide the casino with the documents.

I'll be awaiting your reply.

yes we can do download the pdf. but it's not including any of my details in the statement that got downloaded online. why you guys can search on youtube even for how to download whether a statement from commercial bank. they all saying go to the bank and get it. no one can get a statement from full details via online

Hello kumarage,

You have to download the bank statement in PDF format, not the transaction history.

Did you try to use the app via your phone?

I'll be awaiting your reply.

Yes I’m having the Commercial bank Combank app as well as it’s ePassbook app both. But commercial bank never provide a account statement from these apps. The only one way that bank provides the statement is from a hard copies that I took from the bank

Hello kumarage,

Have you tried contacting the bank's support to help you receive the bank statement in PDF format?

I'll be awaiting your reply.

They not giving bank statements in pdf format only via as hard copies. Please help me

Hello kumarage,

I have checked the bank's website and they state it is possible to download the bank statement in a PDF format. Here's the screenshot from their website. Please contact your bank regarding this.

I'll be awaiting your reply.

In which page did you check it please can you share me the page url for me to check and ask from them

here is the reply I got from bank, they clearly saying they not offering online PDFs if that feature enabled I never worry this much rather than sending it. I can show full signup process + transaction proofs as video also if you wish for me to send. if my authentication that much serious for you.

Dear 1xBet Casino,

It appears that the player's bank is currently having some issues with downloading the bank statements. Would it be sufficient to provide you with the signed and stamped bank statement?

I'll be awaiting your reply.

I can even provide my bank passbook. Because my account is not a statement account. I contacted digitalbanking@combank.net

Dear Casino Guru Representative,

Thank you for your message. We have escalated your request to the relevant department for further review. As soon as we receive a response, we will promptly share the information with you.

We appreciate your patience and cooperation.

Best regards,

1xBet Support Team

Dear 1xBet Casino,

Thank you for your response. Please keep us updated regarding the matter and let us know once you receive any relevant information from the department.

I'll be awaiting your reply.

Dear user,

Thank you for your message.

Regarding your case (ID 1233574125), please note that you can submit a photo of a printed bank statement as long as it includes the official bank stamp and signature.

Alternatively, you may also provide a screenshot from the desktop version of your online banking account showing the transaction history, where the account holder’s information and all deposits made to the betting company (1xBet) are clearly visible.

It is mandatory that all deposit transactions to 1xBet are clearly shown on any of the documents submitted.

We look forward to receiving the document in accordance with these guidelines so we can proceed accordingly.

Best regards,

1xBet Support Team

Dear 1xBet Casino,

Thank you for your response and the information you have provided.

Hello kumarage,

Could you follow the casino's instructions and provide them with either a photo of a printed bank statement, including the stamp and signature or a screenshot showing the transaction history of your account, including all the deposits to the casino. Please let us know once you provide the casino with documents.

I'll be awaiting your reply.

Dear kumarage,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

i don’t have any option to get bank statements like that why I mean even name and all things correctly showing they can’t check it. Please contact officials commercial bank email and get a email regarding those statements by showing my statement whether it’s real or fake

Dear kumarage,

Did you request a printed version of the bank statement from the bank? The bank stated in a communication with you that they can provide such a document in a nearby branch.

I'll be awaiting your reply.

the only they providing document is bank statement. like I above provided one. other than that not anything they providing

Dear kumarage,

I am afraid we have to insist that you go to the bank and request a signed and stamped bank statement. Please let me know once you receive such documents from the casino.

I'll be awaiting your reply.

you guys are never help me, you guys helping the casino

Dear kumarage,

We believe that the casino is acting within its terms and conditions and following the regulations and AML policy. However, we try to help the players with their issues in the casinos, at the same time, we require cooperation from the players' side. Could you please let me know if you plan to visit the bank and request a signed and stamped bank statement? Without it, we won't be able to investigate further.

Thank you very much for your understanding.

I'll be awaiting your reply.

the only thing I know is this is immposible and casino guru always stand by scammers side. even I said even thousand times i can't and they not providing any document other than statement because that is there standard how we change those other than current standards. they only providing that one and only statement type for everyone if they ask for document I can get these documents at anytime if I want. but getting such you asking stamps document is immpossible. I can get a just a letter otherwise the bank manager signed one

Dear kumarage,

Did you try to visit a nearby bank to ask for the stamped and signed bank statement? Without your cooperation, we won't be able to proceed further.

Dear kumarage,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Stefan
Casino.Guru