1xBet Casino - Pelaajan tili on suljettu ja voitot viivästyvät.

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When was the last time the casino requested a document for verification from you?
• Have you ever indicated to the casino that you might be suffering from gambling addiction?
• When exactly were you asked to provide a medical certificate stating that you are not a gambling addict? Have you provided such a confirmation to the casino, or have you not submitted any such document?
• When was the last time you accessed your casino account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Attila

​Hello Attila,

​Thank you for handling my case. Here are the answers to your questions:

​Last request for document: The casino last requested documents from me via email and through the account appeal page on 3rd February 2026.

​Gambling addiction indication: No, I have never indicated to the casino that I suffer from gambling addiction. I am a regular player who simply won a significant amount.

​Medical certificate request: I was asked to provide the medical certificate regarding gambling addiction on 26th January, 2026 . I have not submitted such a document because it is practically impossible to obtain a "non-gambling addict" certificate from medical facilities in Myanmar. The casino is using this as an excuse to block my withdrawal of 70,000,000 MMK.

​Last account access: The last time I was able to access my account was 22nd January,2026. Currently, I am blocked and can only see an "Appeal account block" screen.

​I have attached the screenshot of the casino's unreasonable request for a medical certificate for your review.

​Best regards,

[Redacted]

Dear AyeMaung700,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello AyeMaung700,

I'm Michal, and I have taken over your complaint. I have reviewed your case, and I will contact the casino to shed more light on this matter to see if I can help somehow.

We would like to invite 1xBet Casino to join the conversation.

Dear 1xBet Casino,

I acknowledge that the KYC and AML verification process necessitates players to submit specific documents, which is a standard practice in the industry. However, could you clarify the rationale behind requiring the player to present a "non-gambling addict" certificate? The player has stated that they have never claimed to have a gambling addiction, making your request appear Unjustified.

Should there be any factors influencing the situation that cannot be shared publicly, please feel free to share them directly with me at michal.k@casino.guru.

Hello,

Please accept our apologies for the delay in responding.

At the moment, we are still clarifying the details of this case with our Security Department.

We will get back to you as soon as possible with further details.

Thank you for your patience.

Kind regards,

1xBet Team

Dear 1xBet Casino,

Thank you for your attention to this matter. I look forward to your response with the additional information and evidence, or ideally, with confirmation that the winnings have been paid out to the player.

Dear Michal,

Dear AyeMaung700,

Thank you for your message.

Please allow us to clarify that the request for a medical certificate was made in accordance with our standard security and compliance procedures.

During the internal review, certain indicators were identified that raised suspicion of a potential connection (multi-accounting) with another account that had previously been closed due to a gambling addiction request. In such cases, as part of our Responsible Gaming, KYC, and AML obligations, the Security Department may request additional documentation, including confirmation regarding gambling addiction status, to ensure compliance with internal policies and regulatory standards.

This request was not made arbitrarily, but strictly within the framework of our established verification procedures when specific risk factors are detected.

If necessary, we are ready to provide additional details directly to the assigned specialist via email.

Thank you for your understanding.

Kind regards,

1xBet Team

Hello Michal,

​I strongly deny the casino's allegation regarding "multi-accounting." I have only ONE account with 1xBet (ID: 1356193497). The casino is making up these baseless claims only after I won a large sum of 70,000,000 MMK to avoid paying.

​If they have evidence of any connection to another account, they should provide it to you directly. However, I insist that this is my only account, and I have never suffered from gambling addiction nor requested account closure for such reasons. Their request for a medical certificate is still unjustified and practically impossible to fulfill.

Dear 1xBet Casino,

Kindly forward me any evidence supporting your claims at michal.k@casino.guru for an independent review.

Dear AyeMaung700,

Dear Michal,

Thank you for your messages and for providing all the necessary clarifications regarding your account (ID: 1356193497).

We would like to kindly clarify the following points regarding your case:

-Ongoing Verification: Your account verification is not yet fully completed. As per our internal procedures, until the verification process is finalized, we are unable to make a determination regarding account access or withdrawal requests. We kindly ask you to continue following the instructions provided on the website to complete all required steps.

-Document Requests: The request for notarized documents, including professional translations, is made strictly within the framework of our company rules under Section 28 – KNOW YOUR CUSTOMER (KYC) POLICY, which you agreed to upon registration. Specifically, Clause 28.4: Ongoing Due Diligence and Monitoring states that:

KYC is not a one-time requirement.

The Company implements continuous monitoring of customer activity, including applying enhanced due diligence for high-risk accounts or behaviors.

Where necessary, the Company reserves the right to suspend or restrict account functions pending completion of additional due diligence procedures.

This is a standard part of our compliance obligations and is applied to ensure the integrity of our platform and regulatory adherence.

We understand that some requested documents, such as a medical certificate, may be difficult to obtain. Please rest assured that all requests are made only in accordance with the KYC rules and not arbitrarily.

We appreciate your cooperation and patience while your verification process is ongoing. Once all verification steps are completed, the account will be reviewed for resolution, and any eligible winnings will be processed accordingly.

Thank you for your understanding and for following the instructions on the website.

Kind regards,

1xBet Team

Dear Michal,

​The casino is repeating the same generic KYC excuses to avoid addressing the core issue: the "unjustified" medical certificate. As you previously noted, I never claimed to have a gambling addiction, yet they are demanding a document that is impossible to obtain in my country.

​They are hiding behind "Section 28" to indefinitely block my 70,000,000 MMK. I have provided all reasonable identity documents. This is clearly a case of a casino trying to withhold a large win by setting impossible verification hurdles.

​I request Casino Guru to intervene more firmly as the casino's "compliance" excuse is being used in bad faith.

Dear 1xBet Casino,

I acknowledge that the KYC and AML verification process necessitates players to submit specific documents, which is a standard practice in the industry. However, the player has stated that they have never claimed to have a gambling addiction, making your request appear rather Unjustified.

We fully respect your responsible gaming policies and, as Casino Guru, strongly support the importance of addressing any responsible gambling concerns that may arise. We must respectfully note that the current requirement imposed on the player appears disproportionate. To the best of our knowledge, within the player’s jurisdiction, there is no practical or appropriate medical certificate issued specifically for online gambling purposes. Furthermore, unless explicitly required by local legislation, online casinos generally do not have the authority to request official medical documentation confirming the absence of a gambling addiction.

As your casino operates under a license issued by the Curaçao Gaming Authority (CGA), we kindly ask you to provide any official regulatory provisions or requirements issued by the CGA that authorize the request for medical certificates from players, particularly those residing in the player's jurisdiction.

Based on the information currently available, the actions taken appear to lack sufficient justification and give the impression of an unreasonable barrier to the withdrawal of the player’s legitimate winnings.

We therefore respectfully request that you conclude the player’s verification process and, once successfully completed, proceed with the transfer of the player’s winnings without further undue delay.

I trust we can find mutual understanding.

Dear Michal,

Dear AyeMaung700,

Thank you for your detailed message and for your cooperation so far.

According to our Security Department, new instructions regarding the completion of the verification process have been provided to the player directly on the website. We kindly ask the player to carefully review these instructions in their account and follow all the required steps so that we can proceed with the verification and subsequent handling of the withdrawal request.

Regarding the additional points you have raised, we would like to emphasize that we have already provided all information and explanations that can be shared within the framework of our internal rules and publicly available terms and conditions on our website, which apply equally to all customers. Any matters related to the interpretation or adequacy of licensing or regulatory requirements do not fall within our competence to resolve in discussions with third parties on external platforms. Such issues are within the jurisdiction of the relevant regulator and competent legal authorities, and the player is, of course, free to contact them if they disagree with our actions.

We remain committed to cooperating in good faith and will continue to handle this case in line with our internal procedures and applicable regulations.

Kind regards,

1xBet Team

​Dear Michal,

​The casino is clearly avoiding your direct questions about the legal basis for the medical certificate. By telling me to contact the regulator, they are admitting they cannot justify their own internal rules to Casino Guru.

​I have followed all their instructions except for the "impossible" medical certificate. Their refusal to settle this 70,000,000 MMK withdrawal is a clear act of bad faith.

​I ask Casino Guru to mark this case as "Unresolved due to Casino's Unfair Practices" and decrease their safety rating accordingly if they refuse to process my payment immediately.

Dear 1xBet Team,

While I appreciate your response, I must respectfully point out that the current requirement placed on the player seems excessive. To the best of our knowledge, there is no suitable or relevant medical certificate available within the player’s jurisdiction specifically for online gambling purposes.

Moreover, unless explicitly mandated by local laws, online casinos do not possess the authority to demand official medical documentation verifying the absence of a gambling addiction. Especially when the player has stated that they have never claimed to have a gambling addiction.

As your casino operates under a license from the Curaçao Gaming Authority (CGA), we kindly request that you provide any official regulatory guidelines or requirements from the CGA that permit you request for medical certificates from players, especially those living in the player’s jurisdiction.

Given the information we currently have, the actions taken seem to lack adequate justification and rather create an unreasonable obstacle to the withdrawal of the player’s rightful winnings. A practice far from a fair approach.

We therefore respectfully ask that you finalize the player’s verification process and, once completed successfully, proceed with the transfer of the player’s winnings without any further unnecessary delay. Should you continue to uphold your current stance, we would regrettably have no option but to classify this and any other complaints we have received from your customers regarding similar issues as Unresolved - Against fair gambling, which could adversely affect your casino's rating and serve as a cautionary note for other players regarding your practices.

Please understand that this is not an outcome we desire; however, as previously stated, your current actions do not reflect the fair and transparent practices we expect from reputable casinos.

I remain hopeful that we will be able to find a way how to resolve this case to mutual understanding.

Dear AyeMaung700,

Dear Michal,

Thank you for your messages.

We would like to clarify that, as of 13.03.2026, updated instructions have already been provided to the player. Please note that the request for a medical certificate is no longer applicable.

At this stage, in order to proceed with the verification process, the Security Department requires the player to complete a repeat video call verification with one of our specialists.

We kindly ask the player to carefully check their personal account, where the updated instructions are available, and to contact the Security Department in order to schedule a convenient date and time for the video conference.

Once this step is completed, the verification process can proceed further.

Thank you for your cooperation.

Kind regards,

1xBet Team

Thank you, Michal. The casino has finally dropped the medical certificate requirement. I am now in the process of scheduling the video call verification as per their latest instructions. I will keep you updated on the outcome!

Dear Michal,

​The casino is continuing to delay the process even after dropping the medical certificate requirement. I have been waiting for the video call as scheduled, but they are now claiming that "all specialists are busy" and asking me to wait until next Monday.

​This is a clear pattern of intentional delay to avoid paying my winnings. I am ready and have been waiting, but they are not respecting the process. Please take note of this ongoing bad faith behavior.

Dear Michal,

​I am extremely frustrated. It has been 2 days, and the casino is still refusing to conduct the video call, claiming "specialists are busy" every time I join the Microsoft Teams link.

​I have been waiting for hours during their specified time (14:00-20:00 UTC+3), but they keep ignoring me or giving the same excuse. This is no longer a verification process; it is a deliberate attempt to wear me down so I give up on my 70,000,000 MMK.

​Please intervene immediately. This level of bad faith from a licensed casino is unacceptable.

Dear 1xBet Team,

Can you please explain why none of your agents were available for the video call that you requested on 2 different days? This does not seem to be in alignment with fair and transparent practices.

I kindly request your prompt attention to this matter, as any further delay on your part might be considered your intentional stalling of the process. A practice we don't consider acceptable.

​Dear Michal,

​I have finally completed the video call verification. The questions were quite strange, focusing on general sports knowledge like "how many players are in a football match" and betting terms like "Total Over 4.5."

​I have answered all their questions correctly and provided all necessary identification during the call. Since the video verification is now done and the medical certificate issue was already dropped, there should be no more excuses.

​Please ask the casino to provide a final timeline for the release of my 70,000,000 MMK winnings immediately.

Dear AyeMaung700,

Dear Michal,

Thank you for your messages.

We are checking the information. Will update you soon.

Thank you for your cooperation.

Kind regards,

1xBet Team

Dear AyeMaung700,

Thank you for the update.

Dear 1xBet Team,

Thank you for your reply. I am hopeful that this matter will now be clarified and will conclude positively.

We look forward to your timely response.

Dear AyeMaung700,

Thank you for your update.

We confirm that the video call verification has been successfully completed.

At this stage, new instructions will be provided to you in your personal account. Kindly check your account and follow the next steps as indicated there in order to proceed with the verification process.

We appreciate your cooperation.

Kind regards,

1xBet Team

​Look at this! After the video call, 1xBet is now asking for notarized documents, Source of Wealth declarations, and tax assessments. These are impossible requirements for an ordinary player in my jurisdiction.

​This is a clear attempt to block my 70,000,000 MMK withdrawal by creating unreasonable obstacles. Please intervene immediately as they are now making extreme demands that go beyond fair gambling practices.

Dear 1xBet Team,

Can you please explain the latest demands? Why was this not already requested weeks ago as part of the KYC process?

​Dear Michal,

​I would like to express my deep frustration regarding how 1xBet is handling my case. Gambling should be simple: we deposit money, we play, and if we win, we should be able to withdraw our winnings. If we lose, the casino keeps the money. This is the basic principle of fair play.

​However, even after passing the video call, I am being subjected to endless and impossible document requests. These requirements are completely unnatural and feel like a deliberate trap. In reality, obtaining the documents they are asking for—such as notarized source of wealth and tax assessments—is an incredibly difficult and exhausting process in my country. Some of the terms they use are things I have never even heard of or seen before in my life. It is clear they are demanding things that an ordinary person simply cannot provide.

​Furthermore, please understand the situation in my country, Myanmar. We are currently facing a civil war and severe inflation. People play these games hoping for a better turn of events, and to have a life-changing win like 70,000,000 MMK blocked by 1xBet’s greed is heartbreaking. I am not the only one; I see many other players on social media reporting the exact same unfair treatment and "impossible" demands from 1xBet.

​I am begging for your intervention to stop these unethical practices. Please help me get my rightful winnings.

Dear AyeMaung700,

Thank you for your message and for providing detailed context regarding your situation.

We understand your frustration and sincerely appreciate your patience throughout the verification process. Please note that the requests for notarized documents, source of wealth declarations, and tax assessments are standard procedures within the verification process. These steps are necessary to ensure compliance with regulatory requirements and to securely process your withdrawal.

We kindly ask you to follow the instructions provided in your personal account and submit the requested documentation. Completing these steps is essential for the Security Department to finalize your verification and proceed with your 70,000,000 MMK withdrawal.

We recognize that some requirements may be challenging, and we appreciate your efforts in providing the necessary documents. Once all requested information is submitted, the verification process can be completed without further delays, and your withdrawal will be processed promptly.

Thank you for your understanding and cooperation.

Kind regards,

1xBet Team

Dear Michal, please look at 1xBet's reply. They are still insisting on these impossible notarized documents even after I explained that they are not achievable in my country. They are hiding behind 'standard procedures' to avoid paying my 70,000,000 MMK winnings. I have already passed the video call, and these additional demands are unfair. I cannot provide what does not exist or cannot be obtained here. Please, I need your final judgement on this case as the casino is clearly acting in bad faith!

Dear AyeMaung700,

I empathize with your concerns regarding the recent request from the casino. I understand that the timing of this demand may seem questionable, as it could have been made much earlier. However, the casino retains the right to request such documentation if there are legitimate questions about the origin of your deposited funds, in accordance with Anti-Money Laundering regulations.

Could you please provide information about your usual source of income? Additionally, I would appreciate it if you could specify the methods you have used for your deposits into the casino (e.g., bank transfer, card payment, cryptocurrency, e-wallets, etc.), along with an approximate total amount you have deposited. Thank you for your cooperation.

Dear Michal,

​Thank you for your understanding. I would like to answer your questions as follows:

​1. Source of Income: I am a gemstone trader. My income comes from the buying and selling of precious stones, which is a common business in Myanmar.

​2. Deposit Methods: I made my deposits through local 1xBet agents. These agents do not provide deposit screenshots. When I requested them, they told me that their Master Agents strictly instructed them not to provide screenshots to customers. Therefore, I do not have physical receipts, but the funds were successfully credited to my account by them.

​3. Total Amount: I have been playing with this account since it was opened, and I have deposited and played with amounts even larger than my current winnings many times before. When I was losing, 1xBet never asked for any documents or questioned the source of my funds. It is only now that I have won 70,000,000 MMK that they are creating these impossible hurdles to avoid paying me.

​I am telling the truth and I have nothing more to hide. I hope you can see that the casino is acting unfairly by only requesting these things after a big win. Please help me.

Dear AyeMaung700,

Thank you for the clarification. This is indeed a tricky situation. Can you please confirm whether you are required to pay taxes in your country from your business?

Do you have some kind of business permission, trade license, or other form of documentation proving your occupation and the source of income from this profession?

Additionally, can you please explain in a bit more detail how the deposits through local 1xBet agents work, since there is apparently no proof of the deposit?

Dear Michal,

​Thank you for your follow-up. To clarify the situation in my country, Myanmar:

​1. Taxes and Business Licenses: In Myanmar, the gemstone trade often operates through traditional local markets. Most small-to-medium traders like myself do not have formal "trade licenses" or "tax assessments" in the way Western businesses do, especially given the current political and economic instability. Therefore, providing formal documentation or proof of tax for this profession is practically impossible.

​2. Local 1xBet Agents: These agents act as middle-men. I send them local currency (via mobile banking like KPay or WaveMoney), and they credit the "game points" directly to my account using their agent tools. There are no official receipts or formal proof of deposit provided to players. The only proof I have is that the balance appeared in my account and 1xBet allowed me to play and lose large amounts previously without any issues.

​Michal, please understand that 1xBet is asking for documents that simply do not exist in my local context. They are using my country's lack of formal infrastructure as a way to trap my 70,000,000 MMK. I have been as transparent as possible.

Dear AyeMaung700,

Thank you for the clarification.

Can you please explain in more detail how the local 1xBet agents credit the "game points" (money) to your 1xBet account? Not quite sure how this is working in your country, but in certain "western" countries, you indeed can deposit money via local casino offices or terminals, but these need to have been somehow "officially" permitted to do so. Per the industry standard rules that can be found in essentially all online casinos, the player must use only a payment method held solely in their own name or be the official holder of that payment method. Any 3rd party payment methods cannot be used as this is viewed as a violation of the Anti-Money Laundering (AML) regulations.

I'm not saying this is your case; I just found it important to make you aware of this.

Do these local 1xBet agents have any official permission from 1xBet Casino, so that they can work as a "middle-man"? Can you please clarify why you have not deposited directly into your 1xBet account via yourself from your payment methods?

Dear 1xBet Team,

Based on the player’s explanation, they are currently unable to provide the standard documents being requested, which appears to be understandable given their circumstances.

With this in mind, I would greatly appreciate your guidance on whether there might be an alternative way to complete the verification process, especially considering that the player has already successfully passed the video call verification twice.

Additionally, I would be grateful if you could provide some clarification on how "your local 1xBet agents" operate within certain jurisdictions, as this may help me better understand the available options.

Dear Michal,

​Thank you for your guidance. I need to explain why we use local agents in Myanmar, as it is the most practical way to play:

​1. Problems with Direct Deposits: I have seen friends try to deposit directly through the website, but they often have to wait a very long time for the funds to be credited. Furthermore, withdrawal limits are very restricted—usually a maximum of 1,000,000 MMK per transaction. For a win like 100,000,000 MMK, one would have to make 100 separate withdrawal requests.

​2. Why I Choose Agents: Because of these delays and limits, I prefer using Local Agents. They provide much faster service for both deposits and withdrawals. I have used many different agents over time depending on who was available and fast.

​3. Official Recognition: These agents are not random third parties; they are part of 1xBet’s own ecosystem in Myanmar. They are often listed within the platform's local payment options. They use their authorized "Agent Accounts" to credit game points directly to my Player ID.

​4. Proof of Funds: The money I sent to these agents came directly from my personal KPay/WaveMoney accounts. This is the standard method for 99% of players here due to the lack of international banking support.

​It is unfair for 1xBet to allow me to play and lose through this system for so long, only to question the method now that I have a 70,000,000 MMK win.

Dear AyeMaung700,

Dear Michal,

We are checking the possibility, but it may take some time. We appreciate your cooperation.

Will reply as soon as we get the information.

Kind regards,

1xBet Team

Dear AyeMaung700,

Thank you for your message.

To help move your case forward, we kindly ask you to clarify a few important details:

-Please confirm the country you are currently residing in.

-Please specify which payment methods you personally used on the 1xBet website to create deposit requests and complete your deposits (for example: bank card, e-wallet, mobile payment, etc.).

-The Security Department has informed us that, according to their records, none of the requested documents have been uploaded from your side. Therefore, we kindly ask you to clarify this point.

Additionally, please review the full list of requested documents and specify exactly which ones you are unable to provide. This will help us better understand your situation and check if any alternative solutions may be available.

We appreciate your cooperation and look forward to your detailed response so we can proceed further with your case.

Kind regards,

1xBet Team

I am providing the final clarification regarding my deposit methods and the current situation:

​1. Residence: I am currently residing in Myanmar.

​2. Payment Method: I do not use KPay or WaveMoney. I use Mobile Banking to transfer funds directly to the 1xBet agents. This is the standard procedure for players in Myanmar because direct website deposits are not functional for us.

​3. Verification through Agents: Since I transfer money directly to your authorized agents, 1xBet has all the records of my deposits in its own system. If the Security Department wants to verify my deposits, they should simply contact their own appointed agents who credited my account. They have all the transaction details.

​4. Why No Uploads?: I have not uploaded the notarized documents or trade licenses because they do not exist in my jurisdiction. I am a traditional gemstone trader, and we do not have Western-style formal documentation. Demanding these "impossible" documents only after I won 70,000,000 MMK is a clear sign of bad faith.

​5. Passed Video Calls: I have already successfully passed the Video Call verification twice. My identity is proven. I am ready to show my Mobile Banking history to Michal as alternative proof, but I cannot provide documents that do not exist in Myanmar.

​I request Michal (Casino Guru) to judge this case based on the fact that 1xBet is asking for impossible documents to avoid paying a legitimate win.

Dear AyeMaung700

Thank you for the additional clarification. I completely understand that you are unable to provide documents that are not available in your country.

To help us move forward, please confirm which documents you have already provided to the casino team and inform us clearly which of the following documents you are able to provide.

I guess you can find the full list of requested documents in this email from the casino.

Dear Michal,

​Thank you for your continued support. To answer your latest request clearly:

​1. Documents Already Provided: I have already submitted the following original documents, along with their Notarized translations, to the 1xBet team:

​National ID card (Proof of ID)

​Utility bill (Electricity bill)

​Birth Certificate

​2. Documents I Cannot Provide: As explained before, I am unable to provide the following due to the informal nature of the gemstone trade in Myanmar and the current local situation:

​Formal Trade License or Business Permission

​Official Tax Assessments or Personal Income Tax Returns

​Signed Source of Wealth/Funds declarations with legal supporting documents (as these complex financial records do not exist for traditional traders in my region)

​3. Conclusion: I have provided all standard identification and residency proofs according to international norms. 1xBet is now demanding highly specialized business and tax documents that are impossible to obtain in Myanmar just to block my 70,000,000 MMK win. Since I have already passed the Video Call verification twice, I believe my identity and the legitimacy of my account are fully proven.

​I hope this clarification helps you to finalize your judgement on this unfair treatment.

Dear AyeMaung700,

Thank you for your reply. I appreciate your explanation concerning your inability to supply specific documents due to valid reasons related to your situation; however, it seems that you have not completely addressed the inquiry from the casino or my question.

Kindly inform us clearly which of the following documents you are able to provide.

This will help us better understand your situation and explore any alternative solutions.

Dear Michal,

​Thank you for your patience. To provide the final clarity you need:

​1. Documents I have ALREADY provided (with Notarized translations):

​National ID Card (NRC) – This is my primary proof of identity.

​Household List / Birth Certificate – To support my identity and family background.

​Utility Bill (Electricity Bill) – As proof of my residential address.

​2. Additional documents I CAN provide right now:

​Mobile Banking Transaction History: I can provide clear screenshots or PDF statements from my personal bank account showing the transfers I made to the 1xBet agents. This proves the funds used were my own.

​Photos of Gemstones/Trade Activity: I can provide photos of my gemstone inventory or trading activity to support my source of income as a traditional trader.

​3. Documents I CANNOT provide (Due to local jurisdictional constraints):

​I cannot provide formal trade licenses, tax assessments, or signed legal declarations of wealth. These do not exist in the traditional local gemstone markets of Myanmar.

​Summary: I have provided all standard KYC documents. Since I have also passed the Video Call verification twice, I have proven who I am. I am ready to provide the banking records mentioned above as an alternative solution to finalize this 70,000,000 MMK withdrawal.

Dear AyeMaung700,

Thank you for your response.

Dear 1xBet Team,

In light of the above, we would appreciate your guidance on how you wish to proceed with the verification process and the subsequent payout of the player’s winnings.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.