1xBet Casino - Pelaajan tili on suljettu ja varoja ei ole hyvitetty.

Complaint against 1xBet

Hello,

I would like to submit a complaint regarding my 1xBet account.

Account ID: 631517545

Deposit amount: EGP 2,000

I made a deposit of 2,000 Egyptian pounds, and the amount was successfully deducted from my payment method, but it was not credited to my 1xBet account.

After the deposit, my account was blocked due to a responsible gambling/self-exclusion issue. I contacted 1xBet support and followed their instructions, including submitting the requested documents, but I have not received a clear resolution regarding my account or my deposited funds.

I understand that responsible gambling restrictions may prevent my account from being reopened. However, I would like 1xBet to clarify what will happen to the EGP 2,000 that was already deducted from my payment method.

If my account cannot be reopened, I request that the deposited funds be returned to me.

I am asking Casino Guru to assist me in contacting 1xBet and resolving this matter, particularly regarding the recovery of my deposited funds.

Thank you for your assistance.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• When exactly did you make the EGP 2,000 deposit, and when was your account blocked?
• Was the deposit made before or after you requested self-exclusion?
• Could you please clarify why your account was blocked and whether you had previously requested self-exclusion due to gambling problems?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? Have you expressed any gambling-related issues to 1xBet Casino?

You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Thank you for your patience and cooperation.