1xBet Casino - Pelaajan tili on suljettu ilman perusteita.

Dear Casino Guru Complaints Team,

I am officially lodging a formal complaint against 1xBet regarding the arbitrary and unjustified freeze and complete block of my player account. My sole objective in filing this dispute is to have my account access fully restored.

Account Details:

- Player ID: 948212133

- Country: Algeria

Case Description:

On Friday, September 4th, I proactively initiated contact with the 1xBet Security Department via email to make a routine administrative inquiry regarding updating and activating secure withdrawal methods. To ensure absolute compliance, I immediately attached high-quality copies of my official biometric identity card along with a clear verification selfie.

Immediately after submitting my documents via email, my account was completely frozen, resulting in an "Account Not Found" error upon login. I subsequently received an email notification from Customer Support stating that my account has been placed under investigation. More than 6 days (over 140 hours) have passed since I fully complied with all verification procedures, yet the platform has failed to provide any formal response, justification, or update, completely violating their stated 72-hour review protocol.

When I attempted to follow up on this freeze through the live support chat, the agents failed to provide any technical support or helpful assistance. All of their responses were generic, repeatedly telling me to wait indefinitely for a reply from the Security Department email, and they abruptly closed the chat multiple times. 

All my historic withdrawals have been strictly and exclusively executed using payment methods fully matching the official legal name registered on the account profile. My profile is entirely clean, and there is zero compliance or technical ground to block my access.

Requested Outcome:

I demand that 1xBet immediately lift the precautionary freeze on my Account ID 948212133 and restore full access to my profile.

I am attaching screenshots of the official email notifications proving my account is under an unresolved review.

Thank you for your intervention.

Sincerely,

Verified Player

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1xBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the investigation of your account? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Abdonez,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas