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I am 51 years old I get confused so when i forgot my password there registration form came i filled it n was able to login..now casino is accusing me of multiple accounts n not giving my deposit.. because earlier I had won 10000 then too they troubled me to submit various identification..i just want my deposit back..will never visit this site again..sir pls help

Dear ritujkohli,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you accidentally created more than one account?
• Could you please advise if you verified any of these accounts?
• Did you activate a bonus on top of your deposit?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear ritujkohli,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.