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deposit of 3600 EGP made on April 20, 2026.

The Evidence:

I have clear screenshots of 1xBet’s support providing contradictory information:

On April 20: Support confirmed the funds were received and credited to my account.

On April 23: The complaints department claimed the funds were credited to a "third-party" account, accusing me of sharing details.

I clarify that I deposited the money to an official agent number provided by the 1xBet website. I have NOT shared my transaction details with anyone. The fact that they first confirmed the deposit proves the money is in their system. Claiming it went to another user AFTER their confirmation indicates a serious internal security breach or agent fraud.

Transaction Details:

User ID: 1293820639

Amount: 3600 EGP

Transaction Date: 20/04/2026

I demand 1xBet to investigate which internal account claimed my transaction and credit my funds immediately. I am sharing this publicly to warn other users and will escalate this to the Curacao Gaming Commission.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1xBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please provide a confirmation that you received from the casino saying your deposit was received and credited to your player's balance?
• Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for your reply.

Is there any evidence regarding ownership of the funds and the payment method used and your player's account?

Would you be able to share the information with me? Send the information to my email at tomas@casino.guru

Thanks in advance for your cooperation.

Dear mohamed445,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru