1xBet Casino - Pelaajan talletusta ei ole hyvitetty.

Dear chiraganand437,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1xBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you contacted casino support and asked for assistance with the issue? What response have you received?
• Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

yes, i have contacted support , but all i got was delays and false promises , even when i called they kept saying that we're processing my request , and they kept asking for unnecessary details such as a 12 digit UTR number when i repeatedly told them that the transaction was done via crypto and not bank transfer. even the operators , who they claim are real persons are actually bots. they had given me a query ID , when i called their customer support yesterday - i mentioned a query number they assigned me - and they told me it would be credited by evening but it was not - however i received a callback in the evening - the lady asked me for my ticket id - i gave them a query number - the lady replied very rudely that she could not help me until i dropped a mail and got a 8 digit ticket number - i did drop a mail earlier but no reply was received - it's been a long time - still havent received it - the reason i chose crypto was because it is convenient and fast - however i am disappointed . at this point i'm alright with not receiving the deposit but i want my money back in my wallet where it came from . they also asked me unnecessary requests to capture my wallet screen as a video from another device and i sent them that too. they kept repeatedly giving me robotic answers. i am . 

I understand your frustration.

• Has the deposit been credited to your player's balance?
• Did the casino respond to your refund request?
• Was this your only deposit you made to the casino using crypto?

Please let me know.

no it has not been credited to my account yet , they have been continuously giving a robotic reply that my query has been sent to the payment department and asking me to wait for a response - query number 4056123 , when i called their support - they kept saying that it will be deposited by this evening for sure - countless times but it wasnt deposited by evening on any of the days - it has been 11 days today - i called them again - they said it will take 2 weeks - isnt crypto supposed to be instant and convenient ? - okay - even if it is gonna take 2 weeks why make false promises to me that it will be done by evening - only to tell me after 10 days that it is going to take this long . Lastly - Yes, it was my only crypto deposit at the casino , these guys have pathetic service , why give an option to deposit by crypto when you cant handle it .

thanks i received my funds

Dear chiraganand437,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru