1xBet Casino - Pelaajan talletus on viivästynyt.

Dear team I have deposited 20000Rs in my 1xbet but not credited to my wallet (only showing that amount is credited in history) please check attached ss (08-06-2026) amount 20000Rs

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear KAPIL123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards

Jean

But respected madam you can ask a genuine question to the casino

as they are not responding after several of calls

just one reply they give

please wait

please ask them

where is the amount of

Transaction receipt 21955488239

casino is clearly showed transaction is received to them but amount is not credited

Thank you for your reply, KAPIL123.

I can see that there is a withdrawal of 20000Rs on June 10th. Could you please confirm that this transaction is not related to your deposit of 20000Rs on June 8th?

Could you please forward all relevant correspondence between you and the casino to jean.s@casino.guru?

If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear KAPIL123,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean