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Dear Hicham_sbai2310,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards

Petra

Thank you for your response, Petra.

I want to clarify that I have already taken all the necessary steps:

1. Contacted my Bank: I have already contacted Al Barid Bank. They officially confirmed to me that the transaction was fully successful and the funds left my account on April 20th without any technical issues on their side.

2. Sent everything to 1xBet: I have already sent the full official bank statement (Extract) and the transaction receipt directly to 1xBet support multiple times.

Despite providing them with absolute and verified proof that the money reached their local gateway beneficiary (LAARICHI SOUHAIL), 1xBet continues to stall and give repetitive automated answers.

The fact that AskGamblers has officially closed my case today as UNRESOLVED proves that the operator is acting in bad faith and simply refusing to credit my money. I kindly ask Casino Guru to keep the pressure on them, as this is a clear case of withholding player funds.

Thank you for your reply and for providing the previous details, Hicham_sbai2310.

To proceed with your case, could you please forward me the following documents?

• screenshot of your transaction history in your casino account
• communication with your payment provider
• communication with the casino customer support

Thank you again for your cooperation.

Dear Hicham_sbai2310,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru