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Hello,

I am contacting you today because 1xBet is refusing to credit my deposit.

I sent 0.097 ETH using Revolut, and apparently Revolut uses a different crypto method, which means the deposit is not detected by your system. However, on the blockchain, it clearly shows that the funds have arrived.

I have sent everything to 1xBet — the transaction hashes, where all the details are visible — yet they are deliberately making me wait. They are talking about a delay of up to one month to receive the funds.

This is unacc

eptable.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1xBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any previous deposits to the casino using this payment method? Is this your first deposit in the casino?
• Would you be able to take a screenshot of the payment instructions you received when making the deposit?
• Could you please share with me your communication with the casino regarding the issue when you attempted to resolve the situation? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Babyblue3030,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru