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I made an initial deposit via Skrill and played successfully. After winning, I requested a withdrawal to my Mastercard bank card, but my bank rejected the payment, most likely due to the provider or transaction being considered suspicious.

I tried to withdraw several times but kept getting the same result. I contacted support, and they advised me to either try again later or confirm a new payment method by making a deposit from it first.

I then deposited using my Visa card, played and won again, and attempted a withdrawal — but faced the same issue.

I decided to try another method: I made a deposit via cryptocurrency, played through the amount, but the crypto withdrawal methods were completely unavailable to me.

I contacted support again, and they asked me to send proof of my deposits and confirm the new method via email. I sent everything as requested.

Finally, I made another deposit via a different crypto currency, played again, but all crypto withdrawal methods remain blocked for my account.

Support keeps repeating the same message: that this is a temporary issue and I should try again later or use a new deposit method.

It’s already been two days, and nothing has changed. Meanwhile, my friend, who also uses 1xBet, currently has crypto withdrawal options available, while I do not.

It now feels like I am being deliberately restricted from withdrawing my funds. Even Skrill — the original method I used to deposit — is no longer available for withdrawal.

I am asking Casino Guru to step in and help resolve this issue. I want fair access to withdrawal options and to be able to withdraw my legitimate winni

Dear interference,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1xBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made successful withdrawals from the casino in the past?
• Could you please share a screenshot of the verification status of your account, if available?
• Since when are you attempting to withdraw your winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear interference,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas