1xBet Casino - Pelaajan kotiutustavat on estetty.

Peace be upon you. I have turned to you hoping that you will do me justice in my problem with Company 1Xbet I'm turning to you after trying many times with them. I contacted them via email to resolve the issue of my withdrawal methods being blocked, and I don't know why, especially since I haven't played with the bonus or in the tournaments. I topped up my account as usual, and when I played and won, I wanted to withdraw but couldn't find any withdrawal methods. I made several attempts to inquire about why withdrawal methods were blocked in my account, but I didn't receive any response. I have all the screenshots. Charging and playing, that's it. ID My account is in dollars, which I use for shipping, and I sincerely hope you will be fair to me as I urgently need the money. This delay has caused me a great deal of psychological distress. Thank you for your cooperation, and thank you again. 

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Dear Aymane,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

It's important to understand that the casino doesn't have complete control over the payment methods that are offered. There are several factors that can affect this, such as the licensing authority, geographical location, contracts with payment providers, and bank restrictions. Just because a payment method is available for deposits, it doesn't necessarily mean it will be offered for withdrawals as well. Additionally, payment methods can be discontinued at any time, and unfortunately, casinos may be limited in their ability to offer certain payment options to their customers.

• Could you please advise if you have been informed about any alternative method to withdraw your winnings?
• Could you also send me a screenshot of the payment methods that are available in your account for deposits and withdrawals?
• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Aymane,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru