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I have been trying to withdraw the amount of INR 19,725 but i am unable to do it under any options of the casino's withdrawal section. Under some options its getting rejected and the reason stated is that "please try in original deposit method for withdrawal" and the original method used was IMPS. under that its showing as verification failed for many days. So, clearly 1xbet is not letting me to withdraw funds in anyways and making it as an withdrawal trap. Kindly help as this money is for my mom's treatment.

USER ID - 432325021

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1xBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please clarify which documents you provided in order to verify the IMPS payment method?
• Could you please confirm the bank account is in your name? Could you please confirm that the name in your player's profile and your bank account are identical and correct?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Shrinandan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru