1xBet Casino - Pelaajan kotiutus viivästyy asiakirjapyynnön vuoksi.

I have been trying to withdraw my money for 1 month. The casino notification message is "document request. Please contact the security team. Identity document." I have sent them a picture of the document by email but I have not received a response.

olen koittanut kotiuttaa rahojani 1kk ajan. kasinon ilmoitusviesti on "asiakirjapyyntö. ota yhteyttä turvallisuustiimiin. Henkilöllisyysasiakirja." olen toimittanut kuvan niille asiakirjasta sähköpostiste mutta minulle ei vastata.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which documents did you submit to the casino for the verification of your account, and when exactly did you submit them?
• When was the last time the casino communicated with you regarding the verification of your account?
• Which games did you play to accumulate the winnings you are trying to withdraw?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply and cooperation.

Best regards

Veronika