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Dear Casino Guru Team,

I am writing to politely request your assistance regarding a delayed withdrawal and verification process on my 1xBet account.

Just one month ago, I successfully completed a full and comprehensive verification process. However, when I recently requested a withdrawal of 82,000 EGP, the transaction was paused, and I was asked to verify my identity once again.

I immediately cooperated and sent all the requested documents—including a clear photo of my ID placed on a handwritten note with the date and my account number—to the security team (Ticket #93637678). Since then, I have only received automated replies stating that the review needs "additional time," with no specific timeframe provided.

I have been a loyal customer and I have great trust in 1xBet and their system. I am fully confident that this is merely a routine security delay and that their team will resolve this issue fairly and release my funds very soon.

I am simply reaching out to Casino Guru to help facilitate the communication with the 1xBet team, so we can finalize this verification step and process the pending withdrawal as quickly as possible.

I have attached all the relevant screenshots of my emails and account balance for your reference.

Thank you very much for your time and help.

Best regards,

A. M. F.

1xBet Account ID: [hidden by Casino Guru]

Pending Withdrawal: 82,000 EGP

Ticket Number: #93637678

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Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which documents did you send to the casino for additional verification, and when exactly did you send each of them?
• Have any of your documents been reviewed and approved by the casino yet?
• What types of games did you play to accumulate the winnings you've been trying to withdraw?
• Did you accumulate these winnings with or without a bonus?
• When was the last time the casino communicated with you regarding the verification of your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Dflammarq,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika